From the start we thought booking a "Crown and Anchor Society" cruise would show us some of the best of RCCL, but it didn't turn out that way.

Because of a need for a refrigerator for diabetic medication a request at the time of booking (August 2012) was made and assurances were given by both the booking agent and a direct call by myself to RCCL, that I would have a frig in our cabin, NOT. After talking with 5 different "Customer Relations" people, two of which had stripes on their jacket sleeves, I was finally told by the last person that RCCL doesn't provide such amenities on that ship. I finally got the pre request frig but was made to feel like I should have gotten down and kissed the feet of the head of Quest Relations, because it came from his cabin and it was HIS personal refrigerator.

The published staffing of the ship is 700+ crew but there were 100 less because of a life boat problem and supposedly the USCG made RCCL either turn away 100 paid passenger or furlough 100 crew and it showed by the lack of good people dealing with the paying customer. Read more