Embarkation in Baltimore: Parking people know what they're doing; everyone else, not so much. Traveling with elderly parents with wheelchair assist to board requested. Have taken six cruises and this was the first time we were separated from elderly parents. Thought this would be no big deal but we stood in line for over three hours to get through embarkation process and my parents needed some help during that time that we couldn't provide. We've cruised six times, one other time also out of Baltimore and never waited that long to board, especially since we, like most guests arrived when instructed with everything ready. It seemed almost like Baltimore terminal was puzzled as to why over two thousand people were standing there waiting and there were three unmanned embarkation computers! Didn't someone tell them we were coming? Worst embarkation ever.

Disembarking: Out of stateroom by 8:30 as requested. Still waiting at 12:30, four hours later to get off ship! . Mom is diabetic, ate breakfast at 7:30, no food available on pride for lunch and still waiting near one o'clock pm. NEVER saw such a disgraceful embarkation and disembarkation process, not even on our last cruise out of Baltimore. Have left out of L.A. N.Y. Vancouver and Seattle, never this long.

Pride's Shore excursion desk people are the wettest blankets I've ever encountered. In Freeport our shore excursion was cancelled due to wind on the water, so this is no one's fault at all. We cheerfully approached the long blonde haired lady at the shore excursion counter to ask her if she could suggest an alternative, after all it was still a nice day and we wanted to go somewhere. She rudely told us everything was gone and walked away and wouldn't help at all. This same blonde woman had a bad attitude during the emergency drills on muster station B. She's very pretty and I think she thinks she can get away on her good looks or something but she's a horrible employee. We took a private cab to the boiling hole, went to a beach in the same cab and were just careful to watch the time to get back on time. Honestly, with Pride's attitude at the excursion desk, I would never book an excursion with them again, it was far cheaper and more fun to do it on our own. We had done this same excursion through Pride years ago for over a hundred dollars each, this one cost just eight dollars each way privately and if Carnival is that cavalier about guest's fun I won't ever book an excursion with them again. I hope other passengers who dealt with that horrible blonde woman before us got her name because she was as rude to them as she was to us. If you go on your own, you're responsible for getting back on time, just be careful and mindful of the time and go with a registered cab driver. Read more