Sailed from Port Everglades on the 8th December for my wife's 60th birthday present.
We had a Mini Suite R609, many issues and problems we did not expect as a suite passenger.
1st ever time on Princess as a passenger.
(1) no water in the room unless you paid for it everyday, I haven't been on a cruise before where this took place, as a passenger in a suite you expect to be given some perks. This alone would put me off going on this ship again. Felt like I was being nickel and dimed for basic things like water.
(2) Power cut out in the room the 1st night and it took 5 calls to passenger services to get anyone to come and look at the problem.
(3) toilet block at 5am on the 2nd evening again it took them almost 1 and a half hours to come and look at the problem with people not understanding the English good enough to understand the problem.
(4) tap handle broke in the WC within the 1st hour we used the bathroom, again it took 2 days for anyone to do anything about it.
(5) 1st night in the anytime dinning was a total shambles, they told us the place was full and we had to go to the other dining room, when we went to that one they had no idea about how to fit us in for anytime dinning, the senior manager of the restaurant then cam to our aid after 10 minutes and seated us.
The waiter was like a comedian and just throwing plates down in front of us with no decor or interest at all.
I ordered a good bottle do red wine and the waiter split it the 1st time he poured onto the table cloth and left it there to dry in.The food in anytime dinning is terrible, worst I have ever experienced on any cruise line ever.
There are major safety issues on this ship, no stairs on certain floors so if there is a fire or evacuation you have to go across the ship to use stairs and nothing was available at the floor we were on , only lifts which you cannot use in emergency situations.
(6) the internet is a total joke, I tried to send 1 email and after 2 days it still never sent and cost me over $40.00 in internet costs.
Everyone was complaining about the slowness and total non functioning of this internet on this ship, you would think that for the newest ship on the seas this would be sorted. When I spoke to the IT guys they said it's the satellite, being in IT myself this was total rubbish, there is just not enough servers on the sip to do any level of internet activity at all.
100s were complaining and I asked and got a 100% rebate on my account for this shambles of a system.
(7) the patio doors in our suite creaked every night making sleeping difficult.
Princess needs to really buck up their logistics and customer focus, because as a suite passenger I felt nothing extra.
Celebrity and Royal Caribbean blow Royal Princess out of the water as far as passenger detail and quality of food is concerned.
Good points are the entertainment was fantastic on this ship.
We made our cruise vacation a good time but felt we would never go on anther Princess cruise again.
Even passengers who had 21 previous Princess cruises told us the Royal Princess was very very poor in comparison to other Princess ships.