Better than Expectations but...: Celebrity Infinity Cruise Review by FFMongoose

Celebrity Infinity 5

Overall Member Rating

Better than Expectations but...

Sail Date: November 2013
Destination: Panama Canal & Central America
Embarkation: Miami
We booked this cruise for two reasons. We like the Panama Canal itinerary and we had to use compensation coupons from our disappointing previous Celebrity cruise on the Silhouette.

This cruise overall was better than our lowered expectations.

The food was very good to excellent. We ate only in the main Trellis Restaurant and the Ocean View cafe. We are not convinced of the need to pay extra for a better cruise dining experience when the existing experience is very pleasant.

Our Concierge class stateroom was very nice though not very large. It was exceptionally quiet compared to many cabins we have had. The cabin stewards were perhaps the best we have ever had.

The itinerary is superb. The transit of the Canal is wonderful. We recommend this cruise to everyone. The weather cooperated the whole cruise so that was a plus.

Infinity does rock and roll quite a bit more than any ship we have been on recently though. Even in mild weather with no More noticeable large waves or swells, the ship moved significantly.

We had one wonderful ship tour and one very harrowing tour. The cruise through the canal on a small boat was totally wonderful and such a change in perspective. Recommend this to all.

The tour in Guatemala to Highlands, and Lake Atitlan should be avoided.

The bus ride was long but enjoyable. The lunch in Panajachel was excellent.

The boat portion of the tour was another story altogether. The dock was a floating contraption in many pieces and bounced worse than any tender landing we have ever seen. Several passengers nearly ended up in the shallows before getting on the boat. The boat was decrepit, with broken windows and missing guardrails throughout. It would not start so they brought in another battery and it still would not start. So they took the battery out of the tour bus!!. It started and we puttered across the lake and back. We and many of our fellow passengers, were anywhere from apprehensive to frightened the whole ride. At the end, the battery was reinstalled in the tour bus. Because of the 45 minutes of delay we were late heading down from the highlands. So we got caught in a tropical storm that had water, trees and rocks flowing down the hill sides and roads. No incidents thanks to the driver, but still more adventure than we would have preferred.

I gave a verbal report to the Infinity tour desk and waited 36 hours for a reply. When I didn't receive any reply I submitted a detailed written comment. I got a call from the director of marketing and a letter from the hotel director. They said they would not run the tour until the situation was fixed. However we were B2B on the next cruise on the Infinity and the tour was still offered.

Thus this cautionary tale to my fellow CCers.

The disembarkation breakfast was a disaster. Uncharacteristically, food took forever to arrive. It didn't impact us, as we were B2B on the next cruise, but I'm sure it bothered those disembarking.

The B2B back to Florida was mostly the 3 R's for us, rest, relaxation and reading.

The customer service desk staff turned over for the most part on the Eastbound leg and had some major attitude and service issues (no Canal transit certificates, no final statements). We had the same cabin and great stewards. We moved to Select dining and thoroughly enjoyed that as well. Less

Published 12/18/13

Cabin review:

Our Concierge class stateroom was very nice though not very large. It was exceptionally quiet compared to many cabins we have had. The cabin stewards were perhaps the best we have ever had.

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