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Queen Mary 2 (QM2) Review

4.0 / 5.0
Editor Rating
1200 reviews
10 Awards

What's the difference between an Ocean Liner & a Cruise Ship

Review for Queen Mary 2 (QM2) to Canary Islands
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10+ Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Nov 2013

My friend & I joined the QM2 on November 30th for 11 nights of relaxation & pampering. After a fairly short wait at check in we stepped on board the QM2 on deck 3 opposite the Champagne Bar to be met by a very nasty smell. Assuming it to be left over from tanks etc being emptied we assumed it would clear later. It never did for 11 days the area they call the Grand Lobby had a nasty smell around it. We found our cabin 6234 & our bags were already there. Cabin seemed very pleasant so we unpacked & headed to Kings Court on deck 7 for a late lunch. What a disaster... I have been on 30+ cruises & I have never seen such a badly laid out buffet. It's mainly a long corridor with seats in it. The food selection & presentation were the poorest I've ever seen & while we had 1/2 nice meals on the whole it was unacceptable for a ship that considers itself a quality ship.Salad selection was minimal & cold meat at times on display was curled at the edges.I have seen nicer staff canteens than this Dinner in the Britannia dining room was mediocre at best & there were a few beef dishes so tough that I could not chew them. Service was slow & staff looked very unhappy. We had a table for 8 on the upper level so could not see very little of this room but our table companions were very good company thankfully as we often had long waits for food.

We then took a walk on deck 12 "the pool deck" I was expecting a luxurious resort type pool area with nice sun beds & seating area's .Not on this "Ocean Liner" Bare decks with furniture stacked in 1 corner. It was awful like the deck of a ferry boat. This is not a ship for those that like to sunbathe on the top deck & swim in pools there. Pools were more like paddling pools sitting on top of the deck & some of the hot tubs were badly peeling & needed replacing. The indoor pool was again basic & very poorly furnished. No feel of luxury in here either. At the rear of the ship is 4 terrace decks. 1 for Grill guests only & others with loungers around poorly designed & very small plunge pools. Deck area's were not even 2 star & certainly not 5. Inside the ship is a maze of corridors stairs & dead ends. The ship has no flow. The Grand Lobby is not grand at all with the sweeping staircases I admired in the brochure pictures leading into the side of elevators.

The theatre has avery bad design with a protruding square stage & therefore square seating around it. With poorly placed pillars a good seat here was hard to get. Not that the entertainment was a must see anyway. The singers & dancers seemed like a good group but the production shows just do not work. They are an odd choice of music & songs & were very dated & just old fashioned. The orchestra were very good but again music choices were very strange. The entertainment director (not cruise director) was on the older side & we only saw him here for 2 minutes at end of each show.

Cabin Review

Plumbing issues with this cabin. Water is either boiling or old. Hard to regulate temperature in bathroom & wc flooded bathroom on 3 occassions. TV very small & poorly placed. Hanging rails not high enough for full legnth dresses. Good location near elevators at stairwell C & quiet.

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