Norwegian Jewel Review

4.0 / 5.0
2,358 reviews

The Good, the Bad and the Ugly.

Review for the Western Caribbean Cruise on Norwegian Jewel
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cdfoxmd
First Time Cruiser • Age 60s

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Sail Date: Nov 2013

First, this was my first cruise and my girlfriend's 5th We arrived on time (actually we had VIP boarding but due to a medical problem that morning boarded with the rest of the passengers). We received our shipboard cards and asked about the ultimate beverage package. We were told that that had been received and there was nothing we needed to do.

The ship was pretty and in good condition. We found our room, which happened to be a handicapped room so it was a bit bigger. My girlfriend said the ship was one of the prettier she had been on.

So off we went and had a drink apiece. After each drink they give you a ticket which you sign which includes the auto-gratuity of 15% plus any additional gratuity you want to add. At a second bar we were again presented a bill and we inquired about the drink package we had purchased. The barmaid said we didn't have the sticker. So my girlfriend goes off to guest services who ask her to prove we paid for it. So my girlfriend goes to the room, but our itineraries had been printed before we had purchased it (we added it the day before). So now she went to the purser's office who asked for proof. Fortunately she found an email on her phone where it showed that we had paid. Then after the purser found "proof". So the purser out the sticker on our guest cards. Then she went back to guest services to get the previous charges taken off. They did this, but not after a 45 minute wait in line. Now here is the deal...all in fine print. you can have a mixed drink but it must list under $10.00 d includes a single ounce or 1.5 ounces or liquor per 12 ounce drink. A double would have been over the $10 limit and resulted in a full charge to the account. Beer was included up to $5.95 per beer. Wine could only be purchased by the glass and was only covered to $8.00 a glass. Each drink had to be billed separately. No giving the bartender your card and just getting refills as needed. No bottles of wine. If you brought your own wine on board, they confiscated it and you could retrieve it. They added a $15 corkage fee for each bottle whether you drank it in your room or brought it to the restaurants. The drinks were expensive given the minimal alcohol content. $8.75 was the average price. This contrasted to on shore where the drinks were almost overly potent...but $5-$7 each. The ultimate beverage package was $49/day per person and everyone in the room had to buy it. They still charged the automatic gratuity to account. Wine by the bottle (which is not included in the beverage package) runs 2-3 times liquor store prices. One could buy a bottle of grey goose vodka....for $120. The duty free shop sold it, but they put it away until you got back to your embarkation point. Duty free alcohol purchased ashore was similarly taken away from you and given back the night before disembarkation. They will allow you to bring your own soft drinks on board and being borderline diabetic I had sugar free tonic water. Eventually my girlfriend and I learned to go order the alcohol straight on the rocks, combine it into one drink and add our own mixers.

Cabin Review

Very nice. Bigger than most as it was a handicapped room.

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