We were first time cruisers, at least on a big ship. We?d previously only gone on windjammers, so our expectation of amenities was not that high. Service was a different story. We had been told Princess was top shelf among the cruise lines.
ARRIVAL:
We boarded at Vancouver. The US Direct program was a big disappointment. Technically, we got through customs faster; however any time we saved, and more, was spent waiting for the coach. The actual embarkation process was smooth except for Security. I have stainless steel hips so I always get special attention. At least the TSA has optional body scanners.
STATEROOM:Our cabin steward, Damkerng, was one of the highlights of the cruise. Frequently visible in the aft port passageway of Deck 8, he always greeted us by name, with a smile, and engaged us in conversation. The mini-suite was always well kept and supplied with towels, extra hangers, and bottled water, the latter @ $4.03 per liter! We were automatically billed $12 gratuity per person per night for his services.The bed was comfortable and the bath small but adequate. It was supplied with soap, shampoo, conditioner, and body wash. The balcony was shielded from above and the partitions between the adjacent balconies helped break the wind (compared to the Promenade Deck which, on the windward side, often required a windbreaker or sweater). One of the two cabin thermostats malfunctioned but was repaired, as was a nightstand light (unbidden but observed and reported by Damkerng ? we returned to our stateroom to find someone from engineering fiddling with the light). The only thing missing was an alarm clock. I had fortunately thought to pack my own battery-operated travel alarm. (The lodges on the land portion of the Cruise Tour both supplied alarm clocks, as did the Captain Cook Hotel.)