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Volendam Review

4.0 / 5.0
Editor Rating
594 reviews
10 Awards

Very expensive shore excursions

Review for Volendam to Australia & New Zealand
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6-10 Cruises • Age 60s

Rating by category

Public Rooms

Additional details

Sail Date: Nov 2013

This was our third cruise with HAL, the others being Alaska and Mediterranean, which they offered to us at an attractive rate for being returning cruisers. ( Mariner's Society members ). We cruised a sector of the Australian Circumnavigation cruise and found it a very pleasant way to get to Melbourne. The ship was sick with GI problems ( probably norovirus but this was not mentioned by name. ) and the crew handled this very well, making sure of hand sanitising, cleaning stair handrails, lifts, crew serving food in the buffet etc. The ship was beautifully clean all over. The food was fine. The ship was well furbished. Our stateroom was very nice - quite roomy as far as cruise accommodation goes - and kept well cleaned by our steward. We were in the lower portion of the ship and right in the middle so felt no rocking and rolling even in the Bight.

Our major complaint was the cost of the shore excursions and the lack of or inaccuracy of information about the ports. The shore excursion guide was a lady with quite a strong accent and she was hard to understand at times. She seemed a bit unsure of herself, or the information she was giving. She seemed to say, " ... and things like that." a lot.

What really made us furious ( and we were not the only ones ) was in Adelaide where we were docked, as is usual, at Outer Harbour which is quite a distance from the CBD. There was no shuttle. ( that's OK ) but HAL offered us a bus @ $AUS45 each for a return trip to the city. As we were there for 2 days, this added up to a cost of $AUS180 for the two of us. We decided to get a taxi and hope to share it with other passengers. Then we all noticed the train station 150m away from the dock. Hmmmm. We had asked about public transport and were told it was the bus or the taxi.Over the 2 days of our South Australian visit we shared that train with a large number of disgruntled HAL guests who shared our feelings. It cost us a total of $AUS15 for the weekend. My husband travelled at no charge on all forms of public transport as he is an Australian Senior. I bought an all-day travel pass for $AUS10 and also paid for a one way $AUS5 ticket on the first day.

Cabin Review

Great position in the middle in the lower section of the ship. Didn't feel a thing!

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