This was our 7th cruise with NCL (Dawn three times, Jewel twice, Pearl and now Gem). We had a wonderful time, but some things fell short from past experiences. However, these issues could be easily resolved, if NCL reads these reviews and takes them seriously.

Embarkation: Normally we're on the ship by 11:30 AM. However, there was a Coast Guard check which held up embarkation. We were on the ship by 12:30 or so.

Cabin: Mini suite 11072. Clean, quiet and the midship elevators are right outside your door. No noise from the Garden Cafe above. Menzi was our steward, and though he was polite and very nice, we didn't see him much during this cruise. Our cabins were made up by 1:00 -2:00 PM and turned down every evening. However, we had become accustomed to our rooms being made up and turned down within 20 minutes or so from us leaving the cabin. I think Menzi is a newer staff member. He was unobtrusive, but at times difficult to hunt down, if we needed something. Read more