Norwegian Epic Review

4.5 / 5.0
4,413 reviews

We feel cheated!

Review for the Eastern Caribbean Cruise on Norwegian Epic
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celine11
10+ Cruises • Age 50s

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Sail Date: Nov 2013
Traveled with children

We had planned this cruise 8 months ago and were waiting with great anticipation. I had read mixed reviews about the ship but the pictures and the entertainment looked great so I decided to book it. We decided to splurge and stayed in the two bedroom villa in the Haven courtyard area. Our cabin was 16017 and it was a beautiful room. The part I loved the most was the bathroom which had floor to ceiling glass windows and you could see the ocean while you were taking a bath or showering. So no complaints at all about the room.

The courtyard area was very pretty too; however, this is where all the bad things started with this cruise. The service in the Courtyard was inexistent. I saw a waiter once and even that once, I had to chase him down in order to put a drink order in. Other times I had to go to the bar inside the Epic lounge, not even the courtyard bar, in order to get a drink. The Courtyard grill is also sort of a joke. there is no grill there and nothing is being grilled. Besides being quiet and pretty, the courtyard was just a dead area.

We had a butler who went through the motions and did what he was supposed to, but he wasn't friendly at all. In fact, I felt like I was imposing on him every time I asked for something. So the whole butler experience we had been looking forward to, wasn't much of an experience. The room steward was wonderful on the other hand. There were also two concierge people that assisted everybody in the Haven area with dinner and show reservations. The girl, Karen, was very nice and tried hard. The guy, Anoop, was helpful but had an attitude and made you feel like he was being bothered if you asked for anything. I'd say Norwegian has to do a much better job in training their butlers and concierge personnel if they are going to charge exorbitant amounts of money for those rooms.

Cabin Review

The room was on the 16th deck. The room itself was beautiful. The master bathroom was my favorite place of that whole cabin. It had floor to ceiling glass windows in the shower and where the corner soaking tub was. so you were watching the ocean while taking a shower or a bath. The living room was a decent size and nicely furnished. The second bedroom was very small but ok for two kids. Overall, the cabin was very pretty and very comfortable.

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