We had booked this cruise in total with 6 people including three children of 2, 6 and 14 years old. I would not recommend this cruise. For the children it was a nightmare and very very boring. it started with the first day. We wanted to use the whirlpool with the children because that water was very warm. We were almost pulled out of that water because children below 16 years are not allowed to use the whirlpool. The water of the swimming pool was freezing so we had crying children who did not understand why they could not use the whirlpool.
The miniclub is nice. However when you enter you have to sign in but everybody could walk in and walk out so we there is no control or no security so you can imagine that we could not let the little one of 2 years there. This was by the way the only playing area for the children. There is a small gamespace but not for little children.
The entertainment is only for adults so no use for the children except for the one of 14 years who loved to follow the dance lessens however the lessons were only 15 minutes.
The entertainment is good organized but every day the same for example: every night around 8 there is a game. Recognize the song. Every night for 16 days it was a different singer of who you have to mention the title of the song. That is very boring after 16 days.
The room service is good however when you order coffee in the afternoon you get the same coffee of the morning. The coffee was so old and dark that it was terrible to drink. You have so specify exactly that you want to have fresh coffee which is not normal I think. Also when you order fruit tea you get tea and a plate of fresh fruit.
The cabins are very small and the shower is also very small. The shower curtain is irritating because it is stuck every time to your body.
The food in the evening is also terrible. When always get something different then is written on the menu. For the first time of our life we have a speed xmas dinner of 45 minutes. Nothing special and the quality of the food is below all standards. They mix the food of the afternoon to make soup of it and when you think you get tomato soup it is vegetable soup. Also with new year nothing special.
Not to talk about the food on deck 11. Every day the same, pasta and pizza. There are two possibilities, the open deck has an one side: pasta and pizza and a so called grill. The grill is every day the same: onions, hamburger, tomato, sausage and then meat (only the meat differs).
Then you have the buffet restaurant which was terrible. It felt like a junk food and mixed and matched from food from the day before. there was absolutely no style or class or attention to the food.
The breakfast is also terrible. the croissants were not made as it used to be, the bacon was so hard that it was more burned meat then bacon. Every day the same. Nothing special or no variation.
Also to get a bed on the swimming pool you have to fight. You have to go around 8 am to get a towel for which you have to sign otherwise they charge you money. Then you have to put the towel on your bed with personal things otherwise somebody else will take your towel and bed. It happened to us also that we came back from breakfast and our bed was gone taken by somebody else. Normally we would not play this game but because of the children we could not take the deck upstairs which was dangerous for the children.
Also the boarding to Puerto Rico took us more then 3.5 hours waiting in the lounge with children. Which was really terrible.
Then we got the opportunity to go to dominica. There were 2 possibilities, go to the beach or to the town. We took the town. Special boots were used to bring us there. However we had to wait 2.5 hours to get back on the boat as there was only 1 boat every 45 minutes going. Don't ask us why. We did not get any refreshments while waiting. Nobody was there of msc on land of dominica. And we had to wait with our children there while other people were standing on the waiting line which was dangerous for our children because of no security to wait for the boat. At the end we heard that 4 people were injured while going from the ferries onto the boat because of the high waves and the space between the ferry and the boat.
When we were glad finally being at Fort Lauderdale, it took us 3.5 hours to wait to get from board. We had to leave the cabin around 7 am and we were planned to leave the boat at 8.30 am. We could finally left the boat around 11.30 am.
The night before leaving you have to put your luggage outside the cabin not later then 12.oo pm and they close the mini bar around 7 pm. Also there is no room service on the morning before leaving.
We also received our bill on which was stated that it is normal to charge every passenger 11 dollars per day as a tip. for us in total that was 1056 dollars. If you did not agree to that you had to report it otherwise it will be drawn automatically from your account.
Also the beds were very hard and gave us problems especially my mother with her back.
We have seen a lot but never never again with msc. Nobody cares, very very low standards and terrible food. Everybody was complaining on the boat but nobody cares. Even the captain did not show his face. Only on the first night of the cruise.