Embarking at Long Beach was a fiasco. We had to stand in a line in the parking garage to check our large luggage. The line was long and wasn't moving yet we could see the tractors carting off loads of luggage to the ship. The problem was with people getting dropped off either by friends, limos, etc. and they were cutting to the front of the line. My husband and another man in front of us went up to talk to security about these people. When my husband told the security guard that people were cutting in line ahead of everyone his response to my husband was, "Why don't you do the same thing." Wasn't that intelligent? Finally more employees arrived and restored order to the line and we were finally able to proceed to the next series of lines to embark the ship.

We got to our cabins which were 5122 & 5124 and were adjoining cabins. Each cabin had received a bottle of champagne as a gift from friends. I have cruise many times in the past as has my mother who was in the adjoining cabin. Neither one of us has ever been on a cruise and received a bottle of champagne or white wine that wasn't sitting chilled in a bucket of ice with glasses and openers. We had to wait an hour for ice to be delivered. On top of that we had ordered my son a stuffed Fun Ship Freddie doll for the cruise that was not in the cabin. After calling we were informed that because the cruise before ours was a Christmas cruise they had run out but had more that were being loaded on and he would have it in a few hours. A few hours became two days and that was with constant phone calls and always getting the run around. I saw the dolls in the gift shop and on another level where they were selling pictures but for some reason one of them could not find their way to our cabin and we had already paid for the item prior to the cruise. Made me wonder how many items that non guests send to passengers never make it to their cabins and they didn't know to expect it so calls were never made.

The entire staff on the Pride were all very friendly and helpful except for one woman who answers the phone for room service, she always seemed to be miserable and a young man working at the hot dog/burger place by the pool. The only words he knew were, hamburger, hot dog and fries - nothing else. Read more