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My wife I had booked the Mexican Rivera Cruise leaving from San Diego. Since it is our home, we decided that it would be nice for a change not to deal with airlines etc. Two days enroute to our first destination, Cabo, my wife became very ill 3 hours after dinner. Around 9am the next morning she spoke to the ship's infirmary regarding her condition. They advised that we would both be quarantined for a 24 hour period. They were very helpful. We believed it to be food poisoning due to the quick onset. Shortly thereafter a Captain's letter came in our stateroom mail box stating that he would be increasing health conditions by shutting down the spas, Lido buffet lines, and increase sanitization throughout the ship. Little did we know that more than 300 individuals as well as crewmembers had already contracted Norovirus. At any rate we applaud the Captain's immediate attention to curtail the widespread sickness. More so during our quarantine to our room while in Cabo, we learned just how some of the Holland America staff were not so "Customer Service oriented". We experienced some very poor behavior by food service members, retail ship's store personnel and front desk uniformed personnel. To put it bluntly, The service overall was Rude. We were very disappointed in the lack of Customer Service and in-attention to detail by many of the employees. Everyone can have a bad day. Unfortunately the negatives just outweighed the positives. With that said, this will be our last Holland America Cruise.

Oosterdam - Mexican Riviera

Oosterdam Cruise Review by Ray Johnson

Trip Details
My wife I had booked the Mexican Rivera Cruise leaving from San Diego. Since it is our home, we decided that it would be nice for a change not to deal with airlines etc.
Two days enroute to our first destination, Cabo, my wife became very ill 3 hours after dinner. Around 9am the next morning she spoke to the ship's infirmary regarding her condition. They advised that we would both be quarantined for a 24 hour period. They were very helpful.
We believed it to be food poisoning due to the quick onset. Shortly thereafter a Captain's letter came in our stateroom mail box stating that he would be increasing health conditions by shutting down the spas, Lido buffet lines, and increase sanitization throughout the ship.
Little did we know that more than 300 individuals as well as crewmembers had already contracted Norovirus. At any rate we applaud the Captain's immediate attention to curtail the widespread sickness.
More so during our quarantine to our room while in Cabo, we learned just how some of the Holland America staff were not so "Customer Service oriented". We experienced some very poor behavior by food service members, retail ship's store personnel and front desk uniformed personnel. To put it bluntly, The service overall was Rude.
We were very disappointed in the lack of Customer Service and in-attention to detail by many of the employees. Everyone can have a bad day. Unfortunately the negatives just outweighed the positives. With that said, this will be our last Holland America Cruise.
Ray Johnson’s Full Rating Summary
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