Like so many, I was nervous about this cruise, having read the mixed reviews about the NCLA service. In the final analysis, many of my fears were founded, some were not and there were even a few pleasant surprises along the way.
Embarkation was very smooth. I wouldn't pay the $20 NCL charges for the transfer however, as the cab ride from the airport is about $20. We shared a limo with another couple reducing the cost to $10 for each couple.
Our cabin was as far aft as possible, inside and on deck 9. The room is smaller than we are used to but it was not that bad. Had we had a 3rd person in the room which was the original plan, there would have been a problem. The beds have a strange kind of firmness which was OK for us but I can see how some people would want the 'egg cartons' There is a lack of drawers, shelves and hooks to be sure. Our stateroom attendant was as good as we have ever had. She was in twice a day replacing the towels, turning down the bed, filling the ice bucket etc. No complaints there..she even made animals with the towels! I guess we got lucky.