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We took the Jewel to Cozumel, Belize, and Costa Maya, mainly as I wanted to snorkel in Belize. I was disapointed as I was told they had cream rinse in the cabins, NOT!! So I finally found some onshore in Belize (I need it for my hair). We were disappointed with the cabin stewart, it took 2 days to get a Sierra Mist replaced in our refrigerator. When we called Room Service it took 3 tries to get thru and finally the cabin stewart that showed up, never returned with the pop. I do like that they have a tiny refrig as we were able to get our bottled water cold for the next day. We enjoyed the talent shows. The casino was way too smokey! hard to breath! The service desk was just OK, some didn't give us adequate answers to our questions, others were helpful. We do not like the automatic gratuitee as seems you do not get that great service as before and this is our 8th cruise. desserts had no flavor! Embakation was terrible, long lines, Embarkation was even worse! I will go back to RCL and try the Princess line.  

Was Just OK

Norwegian Jewel Cruise Review by Lucyw

Trip Details
We took the Jewel to Cozumel, Belize, and Costa Maya, mainly as I wanted to snorkel in Belize.
I was disapointed as I was told they had cream rinse in the cabins, NOT!! So I finally found some onshore in Belize (I need it for my hair).
We were disappointed with the cabin stewart, it took 2 days to get a Sierra Mist replaced in our refrigerator.
When we called Room Service it took 3 tries to get thru and finally the cabin stewart that showed up, never returned with the pop.
I do like that they have a tiny refrig as we were able to get our bottled water cold for the next day.
We enjoyed the talent shows. The casino was way too smokey! hard to breath!
The service desk was just OK, some didn't give us adequate answers to our questions, others were helpful.
We do not like the automatic gratuitee as seems you do not get that great service as before and this is our 8th cruise.
desserts had no flavor!
Embakation was terrible, long lines, Embarkation was even worse!
I will go back to RCL and try the Princess line.
 
Lucyw’s Full Rating Summary
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Cabin Review

Cabin
Bed was very comfortable, clean linens. Adequate bathroom. I would have gone up to the 8th level if offered, I was on a lower level, which was OK, but prefer higher.
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