Sewer of the Seas: Enchantment of the Seas Cruise Review by Springerlady

Enchantment of the Seas 3
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Sewer of the Seas

Sail Date: October 2013
Destination: Bahamas
Embarkation: Port Canaveral (Orlando)
From the moment we entered our Deck 2 interior cabin, the smell of sewage permeated our room, but especially so in the bathroom. On going to Guest Services there was no changing staterooms as all were booked. There was also no hot water. I was informed that a blockage in the lines was being worked on, with Decks 2, 3 and 4 affected. I do not think that as very comforting. The next day hot water was restored to the bathroom sink only, with still no hot shower for the duration of the cruise. The 2nd day a seal was installed in one of the bathroom drains, but it did not help the smell. The lip of the tiny shower was short, allowing for a soaked bathroom floor after shower use with standing water on the floor. The drain on the corner allowed water to be pushed into it with a towel. I tried putting a towel on the floor first and it was still soaking wet after the shower. The bed was not high enough to allow suitcase storage underneath, so they were stored on the sides of the bed between More bed and wall. You could not leave the bed from the sides anyway, there was not a way to get fully around it. We had to get in and out of it by the foot of the bed.

Food taste was average in the Windjammer (buffet area) with hot food never hot and cold food not cold. The sliced cheese selection was always slightly dried out at the edges like it had been at room temperature all day uncovered. The free self serve ice cream (soft serve) was more like an ice milk, very icy in texture and definitely not worth the calories. It melted extremely fast, too. The Ben and Jerry's Ice Cream available for purchase was the logical choice if ice cream was desired with 6-8 popular choices. The Specialty restaurant Chops Grille had the best meals served hot and fresh, the 10 oz. filet mignon was at least 1 1/2-2 inches thick and perfectly cooked to order. Service here was attentive and quick. Park Café was also average.

The pool area had plenty of loungers but most were reserved with towels and belongings. If you wanted one you could find them in other areas away from the pool in shaded and sunny areas.

The staff was very nice, pleasant to talk to and trying their best to give the guest what they desire. We noticed on this cruise a cleaning cart always in the hallways servicing a room. We never once walked down a hallway without seeing one.

RCCL really trys to give their guests a wonderful vacation, and it was clear to us that our experience was not the norm. So many seniors we met were repeat cruisers on this very ship, and had diamond status so we knew their experience certainly was not ours. Who would do repeat cruises on a ship that certainly showed its age with visable rust, worn upholstry and smelled bad in the stateroom? There also were no in room refrigerators. Less

Published 11/06/13

Cabin review:

What a disappointment. After the Enchantment of the Seas was newly revitalized, I expected a clean looking stateroom with newer décor and furnishings. Instead, we were hit with a sewer smell that remained for the duration of the cruise even after a new seal was installed in one of the bathroom drains. I expected hot water in the shower, and proper drainage so the water did not look like a lake on the bathroom floor. It was the smallest shower I have ever been in, no greater than 16 inches wide, and less than 30 inches long. The sofa was so filthy with staining I could not sit directly on it, and put a towel on it for the duration. We could not walk around the bed, you could not get around the corners. There was not enough storage place for suitcases, so we used the edges of the bed on both sides for that as we had to get into and out of the bed by the end of it anyway. So happy that the cruise was only 4 days long!

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