Bermuda was lovely - disembarkation was worst ever: Norwegian Dawn Cruise Review by Ima Cruiser

Norwegian Dawn 3
Ima Cruiser
Member Since 2010
205 Forum Posts

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Bermuda was lovely - disembarkation was worst ever

Sail Date: October 2013
Destination: Bermuda
Embarkation: Boston
This was our first cruise with NCL and compared to other lines there were plusses, minus and draws. Concerning the cabin the upside was there was a shower door not a curtain and a real hair dryer!!! However the vanity area was tiny and had no storage and there was only one outlet (not sure how ships can do this as everything requires charging these days). Cabin was a draw.

The amount of activities during the day was also a draw '" pretty standard. Nighttime was great '" plenty of activities going on '" karaoke was not made into a competition and was in a much better setting than we have seen. Shows were average to good. NCL wins this one.

Dining  this one I have to preface as we knew what we were signing up for. This line has the multiple venues on it, plus the MDR and buffet options. However we found that the surcharges for some options (Chinese and Brazilian Steakhouse) were kind of steep at $15.00 pp. We did dine at Le Bistro which we thought was great and More reasonable '" however Cagney’s was nothing mind-blowing. The thing we disliked about the MDR is the choices were repetitive and not up to par with other lines. I’m pretty sure this is because they want to steer you towards the pay to eat dining. For this reason I wouldn’t consider taking this line on any cruise longer than 7 days- especially not a Transatlantic. Not a loss, but not really a draw either. I’ll call this a detraction.

We had heard from some friends that took the Dawn several years ago they did not like this type of cruising because it was difficult to meet others. I have to concur as the 2 nights we ate in the Venetian we requested to be seated with others '" of course we were not. This doesn’t seem to fit into their business model as most tables were set up for to 2 to 4 diners. We really enjoy meeting the other passengers and hearing about their travel experiences. Another reason to not take a longer sailing on this line. This was a loss for NCL.

The staff was competent, but they lacked the warmth and friendliness I have seen in other lines. Although we frequented the pub, we were never greeted by name, asked where we were from, how is the cruise going etc. NCL gets a minus on this.

There were plenty of pre-school kids on this cruise and I have to applaud the parents as they were all well behaved and any bad behavior was nipped in the bud. Way to go Moms & Dads! A plus but this had nothing to do with NCL.

Finally, this was absolutely the WORST disembarkation ever. NCL pretty much said '" whatever you all want to do '" take off your bags- fine with us. Have your bags at the terminal '" ok by us. The problem with this is that everyone decided to leave ALL AT ONCE. This resulted in a line that took over an hour before leaving the ship with passengers standing in a line that wrapped around the ship including outdoors. Why weren’t you classy and time everything out like the other lines do? If you want to take your bags off you must be off the ship at a certain time. Want to get your bags at the terminal '" great '" wait in one of the lounges or dining rooms until your color is called. I really felt bad for parents with little ones and passengers that were not handicapped but had mobility issues that made standing for a long time difficult. This is no way to treat passengers on the last day of their cruise. Disgraceful. NCL, you should be embarrassed- this is the last impression you leave with the passengers and it was also the worst. NCL is at the bottom of the barrel for disembarkation. Less

Published 10/29/13

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Ima Cruiser
Member Since 2010
205 Forum Posts
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