We are elite level Captain's Club, traveling in concierge class with an interesting group. Overall, we found the experience not near what we have previously experienced on Celebrity. This was not a premium cruise, and not close to luxury. However, this review will show both the unexpected above and beyond responsiveness of the crew to some truly adverse conditions.
First, a weird gout-related condition requires that I consume black cherry juice every day, accompanied by another weird combination that required mixing ingredients in our cabin. The staff provided it and delivered everything I needed to my cabin. Yes, it was pre-arranged, but it still stands out and needs to be mentioned because this was above and beyond the call.
We had a very few problems in other aspects of the cruise, most of which were easily and promptly resolved. The entertainment was very good to superb, particularly the pianist Brooks Aehron and the string quartet. Superlatives are inadequate, but I recognize that quality classical music is not everyone's taste in entertainment. The stage shows were entertaining, but within the realm of what we have come to expect: very good quality. Unfortunately, our pleasure was impacted by a cruise director who focused on himself, instead of the entertainment of the passengers.
Cabin was fine as were the cabin stewards. Any problems were readily resolved.