We just returned from our Hawaiian cruise on the Celebrity Solstice. .this was a repositioning cruise so I do understand some of the problems.....
Some improvements could be made, but overall a good experience. This was our first time cruising with Celebrity, we have sailed with Princess, Carnival, Norwegian, and Royal Caribbean.
We flew into San Diego( the morning of the cruise since the ship was not due to sail till 11:59pm,) where we were met by Celebrity reps that did not seem to know what quite to do, we were told to go outside and wait for a bus to take us to the San Diego pier where we would check-in. That process was a little on the long side, but what the crazy and aggravating part was, is the ride to Ensenada.. (about 3 hours), we were given a bottle of water and some cheese crackers for our ride to Ensenada....when we got to Ensenada we had to stay on the bus and wait over an hour, then we were allowed to get off the bus, but after we were given a little cup of juice, we were told to get back on the bus to wait for our turn to be driven about 50' to unload again to go through security and get on the ship. This was VERY unorganized, we missed the ships mandatory fire safety drill, so at 10:00PM we had to go do the drill.....we had been up since 4:00AM and very tired.
Cabin was nice, with queen bed and balcony was nice. Could use more drawers for the longer cruises.