I believe most everyone looks forward to an enjoyable, relaxing and fun cruise as soon as they have decided on a cruise line, a ship, its itinerary and booked it. Then, if a situation arises on ship that's unacceptable or unpleasant you do your best to remedy it and expect some satisfaction from staff to fix the problem.

Two satisfying previous cruises on Holland America's ships Amsterdam (The World Tour) and Volendam brought us back to select Holland America for our next cruise.

Wow - what we didn't expect was staff and service on the Noordam to be unprofessional, poorly trained, rude and frankly uncooperative to remedy concerns and complaints as follows: Read more