Good but inconsistent: Celebrity Equinox Cruise Review by wooinc
Overall Member Rating
Good but inconsistent
Destination: Europe - Western Mediterranean
Another issue I noticed is the inconsistency among the staff on problem resolution. We tried to book spa services and were given dirty looks from the staff that we would dare assume they would have anything open on a sea More day. I understand that they were booked but the first words out of her mouth should have been "I'm sorry" and then "how about tomorrow"?
We had a similar problem with a shore excursion. The tour did not match the description, and when I first approached someone at shore excursions she was neither sympathetic or responsive. I must add,however that I followed this complaint up with guest services and the manager of Shorex was quick to follow up and attempt to resolve the issue.
And finally, the worst example of poor service was room service, who did not deliver on two separate occasions. On the first occasion, I mentioned this to our butler who was very apologetic and who followed up with chocolate strawberries later that evening by way of an apology.
As I said, service was I consistent...it was feast or famine. Less
Cabin review: S22155 Sky Suite
We had a sky suite and were very pleased. The bathrooms were large and well appointed. The beds were very comfortable. I wish they had more English tv channels. Our cabin was at the stern and our butler suggested a wine and cheese party for other family members who were cruising with us. He insisted we have it on the day we were sailing into Venice so we could enjoy the view. He was right, it was magnificent. The cabin was on the 12th floor which put us under the buffet. Sometimes we would hear chairs being moved above us, but it did not really cause much noise.Read All Sky Suite (S2) Reviews >>
Port and Shore Excursions
I am not a huge fan of Barcelona but i recognize I stand in the minority.
Florence Walking Tour
Excellent information on the way to Florence and then we spent a wonderful touring and shopping.
Short tour that provided a lot of information and still lots of time to explore the island. We then took a cab to the new marina, and had a great cab driver back to the port who took us up in the mountains and gave us lots of photo stops.
Booked a pizza making course through Viator. Unfortunately the local tour operator neglected to tell Viator and us that the location was closed for summer vacation. Viator did refund us.
This was a olive oil tasting. The tour did not match the description at all. We stopped in a little town for 45 minutes where we walked around. Then we headed to a farm where we had less than a 5 minute exp,a nation of olive oil. We then went to the farmhouse where we were given a piece of stale bread with olive oil, a little pasta, and some cheese, along with a glass of wine. The name of this excursion implied we would trying different types of olive oil. There was nothing informative or exciting about this tour.
Great staff, great excursions,...
great service. OK facilities
A wonderful way to celebrate a...