My wife and I are frequent Princess customers, having done many sailings on the various ships in the Princess fleet. We also have done numerous sailings on other cruise lines such as Royal Caribbean, Celebrity etc., so we believe we have a fairly broad perspective as experienced cruise line consumers.

Unfortunately the recent August 18 fourteen night sailing of Crown Princess to the Baltic Sea fell far below our expectations. Here is a rundown of our issues:

1. Toilets. A significant number of staterooms, including the room in which we stayed, were impacted by four straight days of toilet issues affecting multiple zones, beginning on day two. As a result, we and numerous other passengers had to leave our staterooms to use public bathrooms. Aside from the obvious inconvenience, this extended toilet outage caused us significant personal stress. We heard that some of the toilets near us actually overflowed with raw sewage. Luckily that did not happen to us, but the hallways near us had an unpleasant odor the rest of the trip. Read more