Disappointed, this is absolutely not a five star ship. having previously travelled with Celebrity, Carnival and Norwegian. Having viewed Holland america's website and clicked on a 360 tour of a verandah cabin stateroom, it actually is a 360 tour of a Verandah Suite. a misrepresentation??. Porterage staff blatantly asking for gratuities. The whole thing was a lackluster experience, most of the ship was drab and showing signs of wear, carpet threadbare in places,some soft furnishings worn out. Bed linen was ready for the trashbin.  30 and 50 minutes late for room service. COFFEE, absolutely appalling, everywhere except the Windstar cafe where you were able to purchase a semi reasonable cup during their opening times. The self service drinks available consisted of Coffee, Iced Tea or Water, with several broken ice machines. one of the worst self service buffets for choice and quality. Dining room was good, as was the Pinnacle grill, well worth the 30 dollar service charge. Swimming pool was broken and out of use for the last three days.plus two broken jacuzzi's.

Very pleased to see an abundance of hand sanitizers, although not everyone used them. General cleaning could have been better, i noticed stains and greasy handmarks on the walls from day 1 to day 7, obviously not having been cleaned. The cocktails were almost devoid of any alcohol, making them a very expensive soft drink, casino was poor and unimaginative. rarely was any Caribbean music played and an absence of atmosphere upon boarding. A large proportion of the guests were elderly and infirm. Public toilets, hand towels were in fact dingy face flannels past there use by date. Had it not have been for the cheerful and friendly staff, we would have abandoned ship. having paid 2000 dollars per person, this was not value for money. Holland America need to take many leaves out of Celebrity's book, so they can upgrade/refit their ship, and then with a clear conscience describe the ship as truly five star. many other irritants, but i think I have made my point.