Fantastic Itinerary/Worn out ship--Neptune Service not up to par: Veendam Cruise Review by J88

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Fantastic Itinerary/Worn out ship--Neptune Service not up to par

Sail Date: January 2013
Destination: South America
Embarkation: Santiago (Valparaiso)
Overall, this is a trip of a lifetime. You will be mesmerized by the Chilean Andes, and there will never be anything to compare with 3 days in Antarctica.

Be re4ady to be cold, though, so if you're a beach person, you won't want to go.

There were two brothers who were historians on the trip, and they were superb with their explanations of where we were on the speaker system. Penguins EVERYWHERE!...

The ship was tired, though. We were so disappointed to have paid so much money and have a ship that was kinda dirty and needed updating. We paid a small fortune for a Neptune Suite, and the air conditioning system leaked, and I literally got sick from the putrid smells after about 5 days. The neptune ladies were nice but didn't seem too interested, compared to the Eurodam ladies the year before in Baltic cruise. There were lots of junior officers visiting them a lot, and they seemed not to be able to give the same kind of attention the Eurodam ladies did. We were More finally moved to another room, without much help, and the fridge was broken, so they threw a portable one in our room, blocking our window view. I was shocked that nobody seemed to care what we had gone through. (unlike Princess experiences where even if they are 10 minutes late with room service, they send notes and champagne and have exceptionally clean ships)

The staff all seemed to be mostly overworked, especially room stewards and dining room staff..they seemed tired and disenchanted. We felt bad for them because we knew they were being overworked. Overall, I never wrote Holland America about this, but I think we should get some money back. It wasn't the greatest experience, except for the itinerary. Less

Published 08/24/13
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Cabin review: SA Neptune Suite with Verandah

Deluxe Veranda Suite (Neptune Lounge)..fantastic location, but the staff needs to know that when you pay $30K or more for a room, you need to be treated with utmost service, and the ship iteself needs to be spic and span...This ship didn't have it compared to the Eurodam.

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