It was supposed to be a luxury cruise but it was quite disappointing : Crystal Serenity Cruise Review by ys124
Overall Member Rating
It was supposed to be a luxury cruise but it was quite disappointing
Destination: Baltic Sea
I was told by someone who has taken 14 times of Crystal cruise that he can book anytime any premium restuarant he wants to as that was his priviledge. On eotehr thign taht bothered me the most was the fact that Crystal si owned by the Japanese and the premium restaurant especially Silkroad (Nobu) was discriminatory agaisnt non Japanese passengers. I saw the same Japnese goupr dine there almost every dinnner while the other passengers were givne only one dinner opportunity.
If Crystal really wants to be teh top lucury cruise line they need to either increase seatings substantially on teh premium dining options so that the demand and supply kind of balance or charge extra for the premium dinning options so that peopel who want to dine at a premium restarnants can go anytime they want to go by paying extra money.
Coming from NYC and having traveled extensively all around the world with many of the Michellen 3 star restuarants around the world, Cruystal's policy of treatign tehir passnegers like street vendros by letting them line up for the restaurants and wait in line for hours was more than absurd.
We cruised in 3 couples who traveled extensively together and all of us vowed not to return to Crystal because of this.
I also want to rate the excursion Crytal put together, whcih was one of the lowest among the cruise lines we have taken so far. They have charged for every excursion unlike other luxury creuise lines that include their excursions. In addition teh tour gudie we had in St. Petersburg was one of the worst we ever had; all she said was watch your step and cross with caution. The next day we ended up hiring a privat etour guide (not arranged by Crystal) and we had so much fun and infomration about the tour we had taken. Less
Cabin review: A8005
Cabin size smaller than others. Staff less trained tahna others. Service needs improvements. More than anything dinign options were very limited and the favoritism all over.