MSC. Worst Cruise Line Experience ever.: MSC Orchestra Cruise Review by Where,s Granda

MSC Orchestra 1
Where,s Granda
Member Since 2013

Overall Member Rating

MSC. Worst Cruise Line Experience ever.

Sail Date: July 2013
Destination: Europe - Western Mediterranean
Embarkation: Genoa
What can I say, other than what a waste and what a terrible company to holiday with.

My wife and I are very experienced travellers, having travelled extensively on our own and through agencies, including a number of cruise holidays with Royal Carribean, Celebrity and Thomson.

Excuse me being blunt, but MSC are by far the worst company I have dealt with in our many years of travel.

1) We choose to join a cruise at Ibiza, as we're already planning to be on the Island prior to the departure. Just as well as we were notified 2 weeks before departure that they were bringing the embarkation date forward by 1 day and changing one of the stops from Tunissia to Majorca. Had we been planning to fly into Ibiza to meet the original date, we would have been up a creek without a paddle, as there is no way we could have changed flights, never mind the additional costs, in the time given. As it was, we had paid our hotel accommodation and had to leave a day early. Loosing More the cost of that night. As a consequence we then had to book another hotel on the way back to fill in the early return until our flights back home. Any explanation or apology for the inconvenience from MSC.. None!

As above, Tunisia was dropped from the iitnieri with no explanation. Palma was added but the arrival at 20:30 and embarkation at around 21:00 made it a bit of a pointless excercise. Quick stroll along

the promenade in the dark and back on board. Not exactly a port experience to remember.

2) embarkation information - Chronic!

Whilst we are familiar with Ibiza and aware of the terminal at Bottafoche marina, at no point did MSC make it clear that this would indeed be the location to join the ship. We wrote to their service desk whilst thare and requested confirmation, just to make sure that we would embark at this location... Still waiting for a reply!

3) On a positive note, our cabin was fine and on a par with other Cruise Lines.. Also, to be fair, the theatre entertainment was decent, but did get repetitive after the 4th night with the same routines in different costumes.

4) the deck and pool staff are by far the worst that we have ever experienced. Day 1 whilst cruising, we witnessed as per other reviews, very aggressive pool staff clearing decks very early , throwing people's belongings around the deck and then being aggressive with passengers who returned to their sun loungers and questioned why they had been removed. Also, the pool area was an absolute free for all with absolutely no control over children bombing the pool and using the life saving equipment as play things every day.

5) the food in the restaurant was the most bland and un imaginative that we have experienced, so much s that we chose to eat in the cafeteria from day 3. I don't know why we did,as the service was nothing short of disgusting 24 hrs /day. Again as per earlier reviews, no glasses available to hold drinks during breakfast or water during the day, with passengers using hot cups instead, no breakfast bowls or spoons and ice machines constantly not working Itt was hard enough in the morning and afternoon to get a table, without being compounded by the majority of the staffs refusal to actually clean the tables for you to eat from. At best you had a cursory swipe with an old napkin, but never once did we see any form of effective cleansing with disinfectant. I would not be surprised at all to see an outbreak at some time of severe food poisoning on this ship.

6) Disco Party time!! Be aware this ship has DJ Bob on board and expect to have your ears blasted once or twice a day for a couple of hours with high Octane Club music blasted around the decks. OK if you are club 18 / 20 but not if your a bit past that or family with young kids.

Never again.....

PS excuse my spelling. Typing to quickly!! Less

Published 08/12/13

Cabin review: 55040

Cabins on MSC are aligned with all other lines we have travelled on. The biggest issue is that it is difficult to navigate as a lot of the floors are blocked from direct lift access and you have to navigate along corridors. Overall the cabins are fine but the service is poor compared to other lines.

Port and Shore Excursions

Nothing special, worth at trip on the city tour bus from the port and get off in the middle of the city. Worth walking back to the ship through the back streets. Pretty much the same as a lot of European cities.

Read 287 Genoa Reviews

The best place in the world. Float between the old town, Talamanca beach and Bottafoche Marina. Wonderfull.

Read 93 Ibiza Reviews

Stay on the ship. What a dump!

Heaven knows why ships stop here, it's a midden.

Read 216 Palermo Reviews

Another lovely town.

Head round to the Cathedral or just walk around the town.

No need to take an organised bus as you can walk into the centre in 10 minutes.

Again don't waste money on an excursion. Come off the boat an dwalk for 10 minutes to the station. 14.5 Euro return for 2 into Rome on the train. Get of at St Pietro station and take 5 minute walk to the Vatican. Wonderfull city to see, but get a map before you go.

Almost as good as Ibiza Old Town. Don't wast time and money on excursions, the little town itself is beautiful and worth just walking around or sitting on the beach.

Compare Prices on MSC Orchestra Europe - Western Mediterranean Cruises

Read more MSC Orchestra cruise reviews >>
Read Cruise Critic’s MSC Orchestra Review >>

Compare Prices on MSC Orchestra Europe - Western Mediterranean Cruises

Where,s Granda
Member Since 2013
Enrichment Activities
Family & Children
Fitness & Recreation
Onboard Experience
Public Rooms
Shore Excursions
Value for Money
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?
Skip X

See MSC Orchestra deals up to 82% off:

September Deals
MSC Orchestra 47% Loved It

7 Night Mediterranean Cruise
See all MSC Orchestra Deals >>