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On Thursday 30th May we discovered over 10 centimetres of dirty water coming up through the drain in both the toilet and shower cubicle and water leaking out over the carpet. Although the plumber initially thought that the shower was not draining, further investigation found that it was the drains, and that this was actually contaminated water. The cabin steward did his best to dry the cubicle and replace the wet bath mat etc. but the carpet remained wet for the rest of the voyage. This was a serious health and safety issue. It was when speaking to other passengers that day that we discovered that there was a lot of sickness and diarrhoea on board and also that there had been many cases the previous week.It was then that we realised why the food was being served by the staff rather than self service as it had been four weeks previously when we were on the ship and why there were so many "Do not disturb" notices on cabin doors.The occupants were obviously ill and confined to their cabins.It is obvious that the problem with the ships plumbing was a contributing factor in spreading the sickness and diarrhoea. The sickness and diarrhoea were attributed to an outbreak of the Nova virus. In addition to this, some of the sickness was undoubtedly due to very poor standards in food hygiene. Most of the food was over cooked, but then put out cold. Putting cold food into the hot serving trays would have increased the risk of salmonella. It was only once we had boarded the ship that we learnt that the ship had almost capsized the previous week in trying to avoid some rocks. This alarmed my wife, who lay awake all night after when the ship hit rough seas, another contributing factor to the way our holiday was completely ruined. To compound this, one day there was a false alarm at 5am to go to the lifeboat stations, which led to passengers putting on their lifejackets and following the emergency procedures. It turned out to be caused by faulty circuitry, but certainly added to the atmosphere of anxiety amongst the passengers. On Friday 31st May the sink plug mechanism wasn't working so we could not release the water in the sink so I requested a plumber to fix it. The plumber came and adjusted the mechanism but then the plug would not retain the water in the sink. For the rest of the voyage we had to wash and I had to shave with the tap running continuously. Whilst this was not as serious as the other issues, it was inconvenient and annoying. On Sunday 2nd of June we awoke in the early hours of the morning to a gurgling sound coming from the toilet. On investigation we found that dirty water was again coming up through the drains in the toilet and shower cubicle. We telephoned customer relations but they failed to solve the problem, telling us the leaking was caused by the movement of the ship. We asked if there was another cabin available, but we were told there was not. We were advised to use our own bathroom, even though this would have meant standing in 6 centimetres of water, to use our toilet and wash basin. My wife and I ended up using the toilets outside the Ocean Theatre. Later that day, when the problem was still not resolved, I was greeted with rudeness by the plumber, who was dealing with all of the toilets, as it seems that none of the toilets on deck 7 were working. This situation undoubtedly compounded the problems with the spread of sickness on board the ship. We again had to use the public toilets, further exposing ourselves to the bacteria that was causing sickness around the ship. On Tuesday the 4th June we left the ship to join the coach to take us to our hotel, and it was then that my wife began to get sick. There was further incompetence with the arrangements for medical help, as the doctor was sent to the wrong room. The holiday rep tried to deceive us, and said that the doctor was at another hotel. When the doctor arrived she told us this was not true, as she had been given the wrong room details. The doctor also told us she had treated several people off the Island Escape and that the ship had been ordered not to leave port until it had been deep cleaned. My wife was treated with an injection and medication that we had to pay for. She was very ill for the next 2 days and could not eat or leave the room. Why wasn't the ship deep cleaned the week before when Thomson were aware of the problems on the ship? it was irresponsible of Thomson to allow the ship to sail on the 28th May in the full knowledge of the situation on the ship.

Horrendoust cruise and stay holiday

Island Escape Cruise Review by roy675

Trip Details
On Thursday 30th May we discovered over 10 centimetres of dirty water coming up through the drain in both the toilet and shower cubicle and water leaking out over the carpet. Although the plumber initially thought that the shower was not draining, further investigation found that it was the drains, and that this was actually contaminated water. The cabin steward did his best to dry the cubicle and replace the wet bath mat etc. but the carpet remained wet for the rest of the voyage. This was a serious health and safety issue.
It was when speaking to other passengers that day that we discovered that there was a lot of sickness and diarrhoea on board and also that there had been many cases the previous week.It was then that we realised why the food was being served by the staff rather than self service as it had been four weeks previously when we were on the ship and why there were so many "Do not disturb" notices on cabin doors.The occupants were obviously ill and confined to their cabins.It is obvious that the problem with the ships plumbing was a contributing factor in spreading the sickness and diarrhoea. The sickness and diarrhoea were attributed to an outbreak of the Nova virus.
In addition to this, some of the sickness was undoubtedly due to very poor standards in food hygiene. Most of the food was over cooked, but then put out cold. Putting cold food into the hot serving trays would have increased the risk of salmonella.
It was only once we had boarded the ship that we learnt that the ship had almost capsized the previous week in trying to avoid some rocks. This alarmed my wife, who lay awake all night after when the ship hit rough seas, another contributing factor to the way our holiday was completely ruined. To compound this, one day there was a false alarm at 5am to go to the lifeboat stations, which led to passengers putting on their lifejackets and following the emergency procedures. It turned out to be caused by faulty circuitry, but certainly added to the atmosphere of anxiety amongst the passengers.
On Friday 31st May the sink plug mechanism wasn't working so we could not release the water in the sink so I requested a plumber to fix it. The plumber came and adjusted the mechanism but then the plug would not retain the water in the sink. For the rest of the voyage we had to wash and I had to shave with the tap running continuously. Whilst this was not as serious as the other issues, it was inconvenient and annoying.
On Sunday 2nd of June we awoke in the early hours of the morning to a gurgling sound coming from the toilet. On investigation we found that dirty water was again coming up through the drains in the toilet and shower cubicle. We telephoned customer relations but they failed to solve the problem, telling us the leaking was caused by the movement of the ship. We asked if there was another cabin available, but we were told there was not. We were advised to use our own bathroom, even though this would have meant standing in 6 centimetres of water, to use our toilet and wash basin. My wife and I ended up using the toilets outside the Ocean Theatre. Later that day, when the problem was still not resolved, I was greeted with rudeness by the plumber, who was dealing with all of the toilets, as it seems that none of the toilets on deck 7 were working. This situation undoubtedly compounded the problems with the spread of sickness on board the ship. We again had to use the public toilets, further exposing ourselves to the bacteria that was causing sickness around the ship.
On Tuesday the 4th June we left the ship to join the coach to take us to our hotel, and it was then that my wife began to get sick. There was further incompetence with the arrangements for medical help, as the doctor was sent to the wrong room. The holiday rep tried to deceive us, and said that the doctor was at another hotel. When the doctor arrived she told us this was not true, as she had been given the wrong room details. The doctor also told us she had treated several people off the Island Escape and that the ship had been ordered not to leave port until it had been deep cleaned. My wife was treated with an injection and medication that we had to pay for. She was very ill for the next 2 days and could not eat or leave the room. Why wasn't the ship deep cleaned the week before when Thomson were aware of the problems on the ship?
it was irresponsible of Thomson to allow the ship to sail on the 28th May in the full knowledge of the situation on the ship.
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