No More NCL: Norwegian Pearl Cruise Review by esc

Norwegian Pearl 3
Member Since 2009
35 Forum Posts

Overall Member Rating

No More NCL

Sail Date: July 2013
Destination: Alaska
Embarkation: Seattle
One member of our party requires gluten free menus and we found NCL very uncooperative. Free style dining would not allow us to arrange the same table in the same dining room at the same time with the same wait staff every night in advance. Had to wait until we got on board.

So we board and go to "service" desk and he gets on his computer. We can have one time one night and a different time other nights and it won't be the same table and it won't be the same wait staff and be sure and tell the waiter that you are gluten free and wait just a moment while I put it into the computer and print receipts. This takes forever and they could have been sent to the cabin.

So we get lost going to the dining room the first night and she says "You really must be on time or we will give up your table". Where was a smile and "Oh, passengers get lost all the time."? She gets on her computer and then we go to our table and the waiter did not know we needed a gluten free menu. More

But he did offer to bring gluten free bread when we told him.

Day two: Dining Room Lady must get on her computer again when we arrive and we are sent to a table and we tell the waiter gluten free and he does not know what that is. He was the worst and the following nights it was a different table with different wait staff and each had to be told, but they knew what it was.

We decided to try Cagney's one night and they had to get on the computer too. They mentioned gluten free, but never offered gluten free bread, but did ask us to give up the table because someone else had it booked as soon as we finished eating. And then gave us a slip with a line for "additional tip" when they were charging $30 a person.

On a positive note, we ordered gluten free bread BLT from room service and it was just fine!

Enjoyed "Oh, What a Night".

Disliked: Free Style Dining. Never got to know wait staff so we could give them an extra tip. Felt sorry for the lines of people waiting to get into the main dining room as we were leaving.

Loved Alaska, the weather, whales, the fresh fruit, room coffee maker, Logger Show, Gold Panning, Zip Lining, Deadliest Catch, cabin steward.

The quality of NCL has definitely gone down hill since our first 2 cruises.

Will we return to NCL? Probably not. Less

Published 08/10/13
Helpful? Thank esc

Cabin review: BC Balcony

Read All Balcony (BC) Reviews >>
Read more Norwegian Pearl cruise reviews >>
Read Cruise Critic’s Norwegian Pearl Review >>

Compare Prices on Norwegian Pearl Alaska Cruises

Member Since 2009
35 Forum Posts
Enrichment Activities
Family & Children
Fitness & Recreation
Onboard Experience
Public Rooms
Shore Excursions
Value for Money
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?
Skip X

See Norwegian Pearl deals up to 82% off:

September Deals
Norwegian Pearl 73% Loved It

6-day Alaska From Seattle
See all Norwegian Pearl Deals >>