Multi-Generational Group on HAL : Oosterdam Cruise Review by itsme_jj
Overall Member Rating
Multi-Generational Group on HAL
This was my 13th and my husbands 6th cruise. This was our third time to Alaska, but first time to Tracy Arm. Overall Holland America did an excellent job and the ship was impeccably kept.
We arrived at 1130, and were onboard in about 20 minutes and our cabin was ready. We dropped out bags and went to the Mariner Luncheon in the dining room. Much more relaxing that going to the Lido. Then everyone set off to make their spa, specialty dining reservations, as these get booked up quickly for the best times.
DINNER RESERVATIONS. (WHAT A MESS):
I attempted to fix our dinner reservations, as we were a group of 10 and been told they could do this once I was onboard. We were sent back and forth between the dining room and the gangway and in the end contrary to what we were told when we booked, they would NOT accommodate us for a guaranteed reservation at 630 or 7pm for the 10 of us More every evening even if we were willing to have 2 tables. They said we should just show up and they will seat us as soon as they could. (I know there are only 2-4 tables for 10 in the dining room so we may be waiting for an hour!) So much for open dining, so much for being able to make reservations only confirmation we could get was early or late so we took 530pm. This issue affected our entire cruise, as we had to rush to get to dinner nightly. I have never had this issue with my other cruises for my family reunion groups. Usually a small group of up to 10 can get a confirmed reservation in open dining at the same time nightly and I have done so on Carnival, Princess, NCL, and HAL in the past. Perhaps it was because they had a very large private group of 800 onboard, I dont know.
We booked VD Balcony and ended up in 4052 a handicap stateroom, which had a lot more room than a standard balcony. The location in the forward of the ship was convenient for the getting to shows, spa, crows nest, explorations caf and lido. It was of course a bit of walk to the dining room, but we liked it. The location was very quiet even though we were around the corner from the elevators.
The cabin was very large with a lot of storage space. Due to this being a handicap cabin, we didnt have a bathtub, but instead a roll-in shower, large bathroom with plenty of space. The room had also a roll out balcony with no lip, but a slight ramp to go out and come back in. Our balcony was larger than most, and to the left we looked down on lifeboats, and to the right we were obstructed view by the ship jutting out. The TV was far away from the bed and it was very small, but ok. Our room was clean and well kept. The lighting as usual leaves a lot to be desired. Bed was comfortable but the middle seam from joining them caused a valley so we asked for an egg crate and it was then fine. I also asked them to put a top sheet between the fitted and the covers and bring extra pillow (now 6!).
While the rooms are clean and well kept, if you have been on newer ship builds, they are lacking the interactive TV for reservations, checking your shipboard account, and other features similar to what is standard in most ships today.
With all ship staterooms the storage space is limited, but we could put all our 3 bags of clothes in the closet, ask for extra hangers! The 2 drawers under the bed came in handy for non-hanging items, and our empty suit cases slid under the bed for storage. I still recommend everyone bring a hanging bathroom bag, so you have more space for your items in the bath. Hanging organizers such as for shoes are also handy in the closet for small items, if you dont want to bend over to get to those lower drawers and shelves. Magnets are handy for posting up the daily programs and notes to your room steward or spouse of reminders.
The room steward was awesome, and I just left written instructions for what I wanted and he performed everything wonderfully. However, his assistant didnt seem to understand as much English and was more difficult to communicate with. We always want a ton of ice, fresh towels, and clean glasses. Which he always seem to do, but we had to tell him, that we wanted an additional ice bucket for ice, as ours was tiny. We take the ice and fill out glasses and when it melts it makes good drinking water, ice our warm drinks, chill our wine, etc.
One annoying thing, was the mini bar staff. We removed items from our mini bar to make room for our stuff and they kept bringing us the items we removed. Which was ok, but the way they did it, was to knock on the door, shove a water bottle or can of soda at us, without any explanation. One time they even just walked in on us weird. I finally had a chance to tell him not to refill our refrigerator or drop off any things, unless we request them I had to put my hand on his sleeve when he attempted to hand me my warm diet coke to put in the refrigerator. Because if I took what he handed me, he was quickly gone and I am then standing there with items I am billed for and do not want!
Holland America has a policy of not allowing passengers to serve themselves at the lido buffet for the first 48 hours onboard to limit the spread of viruses. While this does clog up the lines a bit, I really appreciate it. Most passengers go straight from terminal right to the Lido buffet, think of how many hands and surfaces theyve come in contact with? At the entry to all the restaurants there is an attendant with hand sanitizer and they offer this to you. So I felt very safe eating at this facility and all others on the ship.
The restaurant had stations setup with various offerings, and usually repeated the ones in high demand on both sides of the buffet. Drink station of ice tea, lemonade, juice, coffee, water. Breakfast had a wide variety of make to order omelet station, eggs, potatoes, bacon, turkey bacon, turkey sausage, fresh fruit juice. Pastries, Bagels, Smoked Salmon, etc. Lunch included sandwiches, salad stations, fresh fruit, and breads. Hamburgers, Chicken Tenders, Hot Dogs, Pizza/Pasta station, Entries for fish, beef, pork, etc. They also featured nightly a cuisine from several different cultures Indonesian, Philippines, Asian, German, etc.
In addition to the normal fare, they setup special buffets by the pool on certain days that were themed. Such as during the Tracey Arm day, they did a seafood extravaganza.
Canaletto, a tiny (54-seat) Italian eatery, has been carved out of a corner of the Lido Restaurant and is open for dinner with reservations for a fee of $10. They serve Italian family style to share. They offer a series of Three courses il primo, il secondo, and il dolci are offered, carefully selected to focus on fresh, authentic regional Italian cuisine. Basically an antipasto offered by the chefs choice, an appetizer, entries, and dessert. On our visit with 8 the service was good, but I didnt find much of the Italian food any better than the main dining room. In fact the fare was very light, so order more than you think you would share. The opinion from my diners was it was not worth the up charge. Although I could see how many, who really like Italian food and dont want to wait for their favorites to appear on the main dining rooms menu, may opt to just make their reservations here. I was with that group. Some items were only as good as that on the Lido, like spaghetti with meatballs. Others were very good as youd expect at a fine Italian restaurant, such as the seafood, clams, veal. I would definitely do this if I liked what was on the menu. I would be interested to know if this venue varies in its reviews so much by ship or by the menu?
Excellent, Awesome, totally worth the $25 up charge and more. We got a table reserved for our family of 10 on our Tracey Arm day. When we arrived, they had us down for 8, but immediately assured us they would fix it. Hint: make your reservations ahead of the sailing, or this venue does book up completely for the cruise. I had the halibut, it was to die for. Lamb kabobs, Steaks, Fish, Chops, everyone just raved. Even our pickiest eaters. The only quirk was for coffee. One of our diners wanted coffee with his dinner, but they kept telling him to wait until dessert? The request was made 3 times with the answer the same. Finally I found the head waiter and he said they only serve coffee with dessert. I said we didnt want a fancy one, just a plain cup of coffee and could he accommodate that? Yes of course. Gee Whiz.This turned a perfectly fabulous dining experience into a coma for the poor gentlemen falling asleep at dinner, waiting 1.5 hrs for coffee.
This top spot for coffee seemingly has it all. Now included on all of Holland America's ships as part of the Signature of Excellence enhancement program, this seagoing bistro offers reasonably priced coffee drinks (try the caramel-flavored Carmelo Latte), complimentary pastries and snacks, an extensive library, condensed international newspapers, Internet terminals (including some free sites) and Wi-Fi, desks, cool tables with reusable wipe-off NYT crossword puzzles and lots of plush chairs and sofas, many with great views. With so much going on, Explorations Cafe has set the standard for top coffee spots at sea. This is also where you can always get your soda when other venues are closed if you need your morning jolt from that. Our family used this location as our go to spot to sit and talk, relax, play chess, etc. The snacks are free whether you buy a drink or not. By the way the coffee drinkers in my group said the Lido and MDR coffee was quiet good and free. Now they are also charging in the MDR for espresso and other specialty coffees.
Vista Dining Room:
We had the 530pm seating, a table for 10. We had wonderful waiters. Our family didnt always arrive all on time, and they accommodated those that were tardy by speeding things up for them. They lived up to the quiet and unobtrusive service allowing our family to catch up with each other. I cannot think of any of the food I didnt find as excellent. One night I had ordered the salmon and it was a bit overdone, and they immediately brought me lobster instead. I ordered multiple appetizers, and/or soup and salads, and they didnt blink an eye.
Our wine steward was not that good (seems to be a trend with me, Am I wrong, but at regular restaurants you get a drink very quickly with a smile!) He had difficulty with getting us setup with our drinks, a couple of us had the all inclusive beverage cards, and some had soda cards. He seems to be inconvenienced by this. He took and incredibly long-time to come by and get our drink orders nightly, and a long time to bring them. Our waiters pitched in and took up his slack with a smile.
Beautiful and unseasonable hot 80 degrees. Could have worn shorts, and by the end of the day wish I would have.
Having been to this port twice before, we did not book any ship excursions, because I knew there would be booths for most of these excursions right off the ship, and at the price. Unless youre doing something that has limited availability and space, this lets you set your own schedule.
Took one of the $8 shuttle buses to Mendenhall Glacier. Hiked to Nugget Falls about 30 minutes, took the scenic trails hike looked for bears and found none. The Nugget Falls hike is really more of a walk now that have improved the pathway and blasted a path thru the boulders you used to have to actual climb/hobble thru. The buses loop every 30 minutes, so once we had our fill of the scenery and hiking, we just waited for the next bus at the bus stop. The drive up and back was very beautiful and along the highway the inlet had salmon just jumping like mad out of the water, and there were several eagles hunting them along the Gastineau Channel. We saw eagles everywhere like pigeons. We asked to be dropped downtown.
Weve done the Mount Roberts Tram here and decided to skip it this time, it is beautiful up there. Went by Red Dog which was packed, instead opted to get a cool drink at the Alaskan Hotel and Bar that is very historic. Grabbed lunch at Tracy's Crab Shack (great as usual, but packed) and then just walked around town, headed back after picking up some wine, beer and souvenirs back to the ship,
Took a private tour with Sitka Tours. Our guide Caroline was excellent. My group originally had said they wanted to do their Russian Historical Tour, but changed their mind and wanted to see the Fortress of the Bear, Raptor Center and Sitka National Park she smiled and immediately agreed to change it up! We got a lovely shuttle coach that sat 20 people for just the 10 of us! Wow. She met as soon as we got off the tenders and away we went. She narrated the route and told us some interesting facts about Sitka and also about each of the stops we visited. I would highly recommend them.
The Fortress of the Bear was a lovely drive and we ran into a section where there was road construction, and while we waited she entertained us. The Bears were awesome. We went in the morning about 10am before lunch so the Bears were very frisky. They had 5 there divided into two family groups. The founder setup some treats in a ball that the bears had to jump up and swat to get them to come out. The bears swam in the water, the other bears were a bit younger and they played and romped. Two of bears were kissing. One was making a sign to us for more the naturalist told us. I adored Toby the female red bear. She reminded me of a sweet dog. They have restrooms, a shop to buy water/snacks. They also have turkeys, goats, ducks, and huskies.
The Alaskan Raptor Center was a great stop, they have an indoor space for injured birds you can see up close, and then they do a presentation and bring in a live Bald Eagle to see up close. Next you can view all the raptors in their outdoor habitats. We saw eagles, owls, and hawks, and a wealth of information about raptors and has a walking trail connected to its bird viewing area. The trail was very beautiful easy hike thru the forest.
The Sitka National Park has a beautiful collection of totem poles, art and historical information on the culture of the Tlingit natives and history. Surrounding the park are several easy walking trails, one goes along the ocean and one goes to the salmon stream.
From here we walked back into town, stopping off for some of the best spicy clam chowder, and then stopped at the Sheldon Jackson Aquarium. My son (18) and nephew (13) had to be pried out of the aquarium some 25 minutes later. The few closed tanks with small local fish and anemones were okay but the big attraction were five touch tanks filled with bright anemones, starfish in shades ranging from red/orange to purple (some huge), also found in local waters, and which here you could pick up and examine. They were slimy (and some sticky) to the touch, especially the anemones which actually shoot off little drops of poison not harmful to humans. Outside was a hatchery with baby king salmon.
Stopped by the Bishop house and several other sites on the walking tour map. Gathered gifts and of course stopped for items at the local drug/liquor store in town. http://www.sitka.org/includes/media/docs/sitkaTownMap2007.pdf
I booked a salmon fishing trip with experienceone.com fishing charters. It was great! We walked right off the ship and Captain Johnny and JR we holding a sign waiting for our group. We took a 5 minute walk down the pier to his beautiful boat. We got an overview on the way out of the fishing process and filled out our fishing licenses and paid for them. Captain Johnny had a nice clean big boat that was stocked with iced sodas, smoked salmon, crackers, cheese, grapes and yummy cookies baked by his wife. He immediately got to his spot within 10 minutes and started rigging up his 6 poles to put in the water. By the time he got the 3rd one setup we already had salmon hitting. There were 6 of us that day, and it was incredible day for fishing, we caught so many pink salmon it filled the entire cooler, my nephew caught a rare ling cod. It was interesting looking monster with lots of sharp teeth. We also caught rock fish and silvers. The fish only gave us a couple lulls in our 7am-12pm fishing trip. The captain said the rock fish were no good and he said, Let me catch you and eagle. He threw the fish up into the air, and on cue a bald eagle swoops down, he misses and has to come back 3 times to pluck the floating fish out of the water. Amazing. I accused him of doing this every time, but he denied he had that eagle trained. Once our time was near, we packed up the poles and speed back to the dock. On this route we filled out our forms to have our fish processed and shipped back to us. At the dock, we gushed at the Capt and JR and thanked them so much! When I called to check on our fish, I was informed just our 2/3 was 5
We then walked to the grocery/liquor store for supplies and got in a huge line at noon with the whole ship to get aboard.
It started out raining and lightning but then cleared. We just walked around toured the Empress, Government Street, China Town, the waterfront, the open air market. Took the 8 dollar shuttle bus out and back. Got Toffee and Maple cream cookies for the kids. Almost all the other tours were starting at 7 or closed at night. So either get on a tour immediately, or everything else is closed. The BC museum was open to 10pm with an excellent Dinosaur display but we didn't want to miss walking and checking out all the historic buildings the city was filled with.
Signed up for the use of the Thallasotherapy Pool for the week. Enjoyed the private womens/mens locker rooms with robe, shoes and towels. They had showers and nice lighting for putting on your makeup (unlike my stateroom). Got a wonderful facial, afterwards they right down what products they used and ask if you would like to purchase any of them. Not very pushy, just said Id think about it.
Gym: Very nice, a lot of equipment well maintained. We used the bicycles and weight machines. During one of our stays there was a free lecture.
This sailing only had a 930 show time for the main theatre. We saw a few of the productions, and thought they were as good as any others, but nothing special. We enjoyed the magician and the ventriloquist. We also saw the Dancing with the Stars At Sea, which was really fun.
Most of the clubs seem to be empty at night, probably due to the Gospel group onboard going to their own activities. The musicians did a good job, but nothing special or outstanding. The Piano bar was always packed and very funny and entertaining.
They played a lot of newer movies in the small movie theatre (Identity Thief, etc), and also played them on the TV in your stateroom. In addition, you could borrow movies from the front office to watch in your room.
Our naturalist onboard did a great job throughout the voyage, and she was also broadcast on the intercom for the Glacier Viewing of the Tracey Arm.
We were mostly among older folks onboard this trip. Probably due to the demographics of the large Gospel group. The Gospel group was polite and well behaved. However there was a definite lack of children and young families on this particular sailing. My sons who were older 18 & 23 were hard pressed to find companions their age, The 18 year old is too old for the teen club, but too young for any of the over 21 activities. My 23 year old didnt see many college aged counterparts onboard. My niece and nephew (16, 13) found kids in the clubs to hang out with. While there may have been less children in the Club Hals this sailing, there were still enough for them to meet some new friends and they had a great time. I would say out of my 3 Alaska cruises this cruise had the fewest children and young families I have seen. It wasnt a HAL thing, I think it was due to the Gospel being a majority, and most them travelling were older and without children/grandchildren.
The cruise was excellent, it is not their fault that the demographics were older, that just happens sometimes. I would say overall I would like to see the following: Open seating reservations. Allow reservations to be made at least 24 hrs in advance for 6, 6:30 or 7pm for all parties dont limit it to early up to 545pm or late after 745pm. Improve your beverage services in the dining room and other venues get the drink order quickly with a smile, regardless of cards, etc. Improve the menu in Canaletto or make it complimentary or maybe $5.00. Pinnacle; please serve coffee before dessert if requested. Room service has definitely needs to be more consistent and accurate as to delivery times. Lido offer more grilled chicken/turkey options, without everything being in a sauce.
Overall ms Oosterdam delivered a consistent low-key relaxed experience with friendly service everywhere on the ship. This ship is excellent for family reunion groups, families, retirees and couples. This ship may not be the right fit for those that are looking for a younger college or twenty something crowd, extensive sports activities, water parks, and a lively night life. The ship is older and does not have some of the newer and more modern accommodations and baths, but it is impeccably kept and a romantic classic. The ship is medium sized making it easy to get around and find others in your group.
1. Weather in Alaska is un-predictable; it can be sunny and 80 degrees, or rainy and windy 50 degrees. Plan to wear layers so you can add and remove throughout the cruise and the day ashore. Most of our trip was unseasonable warm and sunny, we could have easily wore shorts, except for early mornings.
2. Luggage Direct is a great way to end your cruise. Send your bags ahead to your home airport and use your time to take a tour before you have to catch your flight home.
3. Sitka has a lot to see and do, and if you are in good shape you can just take the walking map and tour on your own. If youre not taking a tour with Sitka Tours, they are wonderful and can customize the trip to meet your needs.
4. Juneau is the easiest port to just walk off the ship and find a tour at the line of vendors. Mendenhall Glacier and Mount Roberts are definitely easy to do right off the ship. If its the excursion that only takes a limited amount of people, book this ahead of your trip. Fishing here is a bit of a drive and longer out than other ports.
5. Ketchikan has great self tours with the free local bus, ask the visitor's center, but if you've done that I would highly recommend fishing here, we didn't have to go very far to fish, and it is the salmon capital of the world. The fishing for salmon here is best mid July. We used Experience One Charters and Captain Johnny is awesome!
6. Victoria. You can walk into to town, its about 10 to 20 minutes, but you arent here long, and many attractions close by evening, so youre better off to take a tour. Tours that pick you up at the pier are Hop on Hop off Bus, Gray line, Horse Drawn Carriages, Ghost Walk, and it's faster than waiting for the shuttle buses to fill up.
7. Avoid the Lido the day of disembarkation and either order room service or go to the dining room (before 8am).
8. Collect your photos daily and ask the Photo center to hold them until the day youre at Victoria and then finalize before 11pm.
9. Use your webmail not your outlook for email or retrieving boarding passes, remember everyone else will be doing so at about the same time ... so it will be slow. Less