River Adagio Review

Bad Customer Relations from Grand Circle Cruise Line

Review for Europe River Cruise on River Adagio
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6-10 Cruises • Age 70s

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Sail Date: Jun 2013

We booked the Budapest to Prague River Cruise on the River Adagio of GCCL. The cruise was to begin on Friday June 21st in Budapest when we were supposed to embark on the River Adagio. On Wednesday evening the 19th we were notified that the ship was in Belgrade (due to the floods) and could not get to Budapest until Sunday, 2 days late. The company therefore booked all of us in rooms in the Danubius Hotel Flamenco in Budapest. This was a poor substitute for the ship. The dinners were buffet style from steam trays and were not at all good. Coffee and soft drinks were not included even though they would have been free on the ship. The beds were the most uncomfortable I have ever experienced. The a/c was inadequate. The breakfast was not good either. The overall atmosphere was 2 star tourist class. And for this we were paying river cruise prices. The compensation offered by GCCL was a 10% rebate, far from adequate when you consider the downgrade we experienced.

Also, the ship could not travel beyond Vienna due to a broken lock and so most of the trip was to be a bus tour (all but 4 nights).

We were offered the opportunity to leave the tour and were promised we would be compensated for all the days we were not with the tour. That would have been 10 out of the 11 days of the tour. However, when we received our compensation it was much less. We were only with the tour 1 day but were charged $679 each for that one day which is just outrageous given that we had 2 lousy meals and a shared hotel room that was very poor.

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