Norwegian Breakaway Review

The Haven was Heavenly.

Review for Bermuda Cruise on Norwegian Breakaway
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joanc88
10+ Cruises • Age 50s

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Sail Date: Jul 2013
Cabin: The Haven Aft-Facing Penthouse with Balcony
Traveled with children

We've cruised on different lines-Princess, RCL, Carnival, Costa, Disney and this is our second with NCL. After the first experience,my DH wouldn't try NCL again unless it was in a Haven Suite. We had room 13302-from what I read, its smaller than the other S6, it was one of the few left when I booked. My 2 DS (8 and 12) thought the room was big enough. This is our 2nd time trying the "suite life". The first was in a Crown Loft on RCL's Allure. We're easy to please, I'm not a neat freak,but in retrospect I should have spoken up sooner about the one issue, it wasn't a dealbreaker till the last day. I'll get the "bad" over with first:

Room-I didn't bring my Lysol because my DH said, "Haven Suite, they should know how to clean". By the end of the week, I regretted it. Initially, I couldn't pinpoint how to explain a feeling I had till the last day. The cabin steward, Shelton, either had a bad week or was just lazy. It was little things that just added up during the week which reached a boiling point by Saturday night when it was too late to do much. By Saturday night, I felt I should say something, I called, to notify their supervisor about how I felt, they wanted to come clean at 11pm, my DH basically said the kids are asleep. We had taken pictures today. I was told on the phone that if I wanted to do something I should go to guest services on deck 6, well, after Gambee's experience, I cringed, but prepared for battle. Luckily, I ran into Luis, my favorite concierge, who became my vacation hero. He listened, helped me write up a report and it was then that I realized those little things added up to a big one against the room! Luis took care of the situation and restored my faith in NCL.

Onto the better parts:

Cabin Review

The Haven Aft-Facing Penthouse with Balcony

Cabin H6

Great balcony, was able to watch the fireworks and hear the music from H2O.

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