Excellent Customer Care: Oceana Cruise Review by vinehouse

Oceana 4
Member Since 2013

Overall Member Rating

Excellent Customer Care

Sail Date: July 2013
Destination: Europe - British Isles & Western
Embarkation: Southampton
Our first cruise and we had reservations that we were entering a holiday camp atmosphere. However, that was not accurate.

The embarkation process was easy and quick and we were eating our first lunch within an hour of arriving at the car drop. The cabin was a little small but otherwise was excellent and we were glad we had the balcony. The food was plentiful, well-cooked, varied and of average taste. However, we had hoped the food would have been more sophisticated.

The only poor meal was the one we paid extra for in the Marco Pierre White bistro 'Cafe Jardin'. That was fatty, greasy, sloppy and a triumph of marketing over quality.

The sun deck was not a place I felt comfortable in but it seemed great fun for those who liked the small pools, loud music and the bars. There were plenty of other places to lie in the sun.

The crew members were wonderful. Excellent customer care and so happy.

Cleanliness, infection control and comfort were of More the highest standard.

The evening entertainment was varied and energetic and most audience members seemed to enjoy the comedian and singers. There were two interesting and well presented lectures on Egyptology.

We had one cloudy day and part of that was spent enjoyably watching a newly-released movie.

The ship has a very useful gym and lectures on diet. The spa is far too expensive and seemed little used.

The ship's photographers took excellent photos but the prices were exorbitant. They must destroy thousands every cruise - dreadful waste of ink and paper.

The ports of call - Vigo, Lisbon (beware that the museums are all closed on Mondays which happened to be our day of arrival!), Oporto and St Peter port - were all pleasant.

Whilst in Vigo we took a taxi to the nearby beach resort of Playa Samil with its lovely promenade, beautiful sand and warm, clear sea. In Lisbon the old town was captivating. Oporto was our favourite city - charm, feel, aesthetics. Incidentally, apart from St Peter Port we found the taxi, food and bar prices to be very inexpensive. Excellent disembarketion.

So, a very enjoyable introduction to cruising. Less

Published 08/02/13

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