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We took our first and probably our last cruise. We were extremely disappointed. You always hear how great the food is and how great you are treated by the stateroom attendant and other ship staff. The food in the main dining room is ok, nothing spectacular. You can get this type of food in any good restraint. Had dinner there every night and had lunch there once. Ordered a burger for lunch and if that is their idea of hamburger that is scary. The buffet was worse than a Golden Corral. That is what we started calling it. Breakfast was terrible. Food was lukewarm at best. If you ordered eggs it was tolerable. After a late excursion in Juneau we tried to eat there for dinner but the food looked like it had sat there for a few hours. We opted to order room service. Called 3 times and was hung up on each time. Finally called guest services to find out how to get room service and of course they said call. When I told them I had called 3 times and been hung up on they said hold on. About 5 minutes later room service answered. They brought our food quickly but only ate a few bites. One nice place to check out is the coffee place. Real good coffee, pastries, and the service is outstanding. We saw our stateroom attendant the day we left. He came to explain where things were. We never saw him again until 3 days later. That day the towels we had were wet. We told him we had wet towels. He tried to blame us saying we hadn't left the towels on the floor the previous day and that was why they were wet. When we told him they were on the floor he turned and left. A couple of hours later they brought new towels. He never apologized. He came by the next day to see if the towels were ok. After that never saw him again until he came to drop off the ratings form. Of course he asked for a superior rating. Needless to say that didn't happen. The waiters and staff on the ship were really nice and pleasant. The ship is extremely clean. The bars are nice with some decent entertainment. The excursions we went on were OK. Went salmon fishing in Knudson Cove. Our boat did poorly. Just 2 fish for 6 people. Other boats all said each person caught at least one fish and some two fish apiece. Definitely way over priced. The whale watching was fun. Saw lots of whales and the food on the trip was good. One huge disappointment was we were told and it was on our itinerary that we would have a toast and cake to celebrate our 30th anniversary. This never happened. Finally it was overall a nice trip but not nearly worth the money

Disappointed

Celebrity Solstice Cruise Review by huskers29

1 person found this helpful
Trip Details
  • Sail Date: June 2013
  • Destination: Alaska
  • Cabin Type: Concierge Class
We took our first and probably our last cruise. We were extremely disappointed. You always hear how great the food is and how great you are treated by the stateroom attendant and other ship staff.
The food in the main dining room is ok, nothing spectacular. You can get this type of food in any good restraint. Had dinner there every night and had lunch there once. Ordered a burger for lunch and if that is their idea of hamburger that is scary. The buffet was worse than a Golden Corral. That is what we started calling it. Breakfast was terrible. Food was lukewarm at best. If you ordered eggs it was tolerable. After a late excursion in Juneau we tried to eat there for dinner but the food looked like it had sat there for a few hours. We opted to order room service. Called 3 times and was hung up on each time. Finally called guest services to find out how to get room service and of course they said call. When I told them I had called 3 times and been hung up on they said hold on. About 5 minutes later room service answered. They brought our food quickly but only ate a few bites. One nice place to check out is the coffee place. Real good coffee, pastries, and the service is outstanding.
We saw our stateroom attendant the day we left. He came to explain where things were. We never saw him again until 3 days later. That day the towels we had were wet. We told him we had wet towels. He tried to blame us saying we hadn't left the towels on the floor the previous day and that was why they were wet. When we told him they were on the floor he turned and left. A couple of hours later they brought new towels. He never apologized. He came by the next day to see if the towels were ok. After that never saw him again until he came to drop off the ratings form. Of course he asked for a superior rating. Needless to say that didn't happen.
The waiters and staff on the ship were really nice and pleasant. The ship is extremely clean. The bars are nice with some decent entertainment.
The excursions we went on were OK. Went salmon fishing in Knudson Cove. Our boat did poorly. Just 2 fish for 6 people. Other boats all said each person caught at least one fish and some two fish apiece. Definitely way over priced. The whale watching was fun. Saw lots of whales and the food on the trip was good.
One huge disappointment was we were told and it was on our itinerary that we would have a toast and cake to celebrate our 30th anniversary. This never happened.
Finally it was overall a nice trip but not nearly worth the money
huskers29’s Full Rating Summary
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Cabin Review

Concierge Class
Cabin C1 9253
Nice cabin. Poor stateroom attendant. Concierge service is definitely not worth the money.
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