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Westerdam Review

4.5 / 5.0
Editor Rating
1063 reviews
52 Awards

EVERY HOLLAND AMERICA CRUISE GETS WORSE

Review for Westerdam to the Eastern Caribbean
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Caribbean Voyage
10+ Cruises • Age 70s

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Sail Date: Mar 2013
Cabin: Signature Superior Verandah Suite

I've watched the quality and integrity of Holland America decline dramatically over the years, and it's a sad thing to see.

Their latest gimmick is to hold cruise fares down as much as possible while compromising quality in hopes that no one notices. In order to do that and still operate the fleet, they've turned over control of the cruise line to their accountants in Miami and their bosses at the Carnival Corp. The "Revenue Department" sets up these little "bait and switch" deals because they don't think their customers are smart enough to know the difference, but we do. As one cruise review said about Holland America, "The Dutch have learned to lie with a smile", and it's true. I felt we were being deceived.

The ships now pull into Caribbean harbors at 7 am, and they leave port at 2:30 or 3. In Saint Martin and Half Moon Cay, everyone had to be back on board at 2:30 in the afternoon -- right in the middle of a beautiful sunny day. They've slashed port times to increase on board revenues. The ships crawl along at 18 knots instead of 25 as they're designed to do. Slowing down the ship saves fuel. Leaving ports early increases ship on board revenue in the peak afternoon hours. It's all about money, leaving the guests inconvenienced and annoyed. No one wants to get up at 5 or 6 am on their vacation to hurry and get off the ship. Who wants to go swimming at 7 am? It's still dark!

Cabin Review

Signature Superior Verandah Suite

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