Decreasing quality and friendliness.: Azamara Journey Cruise Review by Joe-Neth
Overall Member Rating
Decreasing quality and friendliness.
Embarkation: Athens (Piraeus)
We made many cruises with Azamara on both ships, so I will also compare the Journey with the Quest.
The friendliness, good atmosphere and the very visible officers, especially at the Azamara Quest, were the big differences with the other cruiselines we tried before.
This spring all was still okay on the Quest, though it seemed that Azamara is getting out of money. No new musicians arrived when others left the ship. The food was ok but not how it has been in earlier years. And every morning 3 types of melon at breakfast is boring. On most days I missed the tropical-fruit-selection of other cruiselines.
At the Quest, Captain Carl Smith, CD Tony Markey, concierge Guy Brundrett, Navira, Natalja, DJ Alex Mac and others were great as always. Very friendly and approachable. Waiters Xavier and Yan Yang are the friendliness in person and Hotel Director Philip Herbert is probably the nicest man at sea.
The More entertainment has never been very good and did not improve, to say the least. The pianoplayer was nice, but his playing was not. We badly missed the great Jim Badger!
No local shows or musicians anymore.
Now, June 2013, on the Journey everything was worse again. Compared with 2 years ago, the officers were less visible and hard to approach. At least Future Cruise Manager Juliana was friendly as always.
The way Azamara pushes you to buy a wine-packet at embarkationday, is irritating. Not everybody understood that there are already open wines for free.
The Guest Relation Department was unfriendly, to say the least. The Journey is clearly not the Quest.
This was our first cruise without contact with our cabinsteward. Well, we met his helper sometimes.
The food was worse again, except the good beef at dinner. But there was too often chicken. It must be cheap, for it was the most served meat during the entire cruise as Azamara proudly wrote in the last daily newspaper. Hoever, I don't go cruising on a so called luxuryline to eat chicken every day. Especially not when it's dry and hard. Just like the vegetables every day.
(One of) the best white and red open wines were not available during this cruise. Icecream was really bad; especially the sorbets.
Apart from 1 juggler, the entertainment was arranged by crewmembers only. Comment not needed.
Well, Cruise Director Eric was good, but I knew many of his nice jokes from 2 years ago.
On the sea-day there was not much organized onboard, Only bingo and more bingo. It's all about the money.
Then the AzAmazing Event on Crete. When our tender arrived, the folkdancing was almost over. After some minutes we already had to move on to a so-so restaurant where we got some some food. The wine-tasting of just 1 type of wine followed and the big show ended with a probable kindergarten teacher and back on the ship fireworks during 1 minute.
"AzAmazing" will be a new word, for "amazing that it is less than nothing".
If you missed it, you had to pay a penalty! of 150! dollar.
Unfortunately we missed Capri, because Azamara was not allowed to use its own tenders and the local tenders were said to be too dangerous....
But most important: When Azamara makes a promise to me, they should not break it.
This is a long story and I won't bother you with it. But after my complaint about it, the responsible person at the headoffice in Miami lied to me about it. An email of mine to the headoffice did not change this.
For me this is a point of no return when no acceptable explanation follows. I'm still waiting for it. Less