We started a our cruise in Beijing.China. Not a good start the night before when Regent was hosting our free night in the Peninsula Hotel Beijing with a social dinner in a special room where we could meet other guest s who would be travelling with. Well, No Host from the ship turned up !!! Food was like a sub par meal you could get in a bad restaurant!!!
Next we get on ship which was fine, suites always comfortable and clean and service there second to none. Staff wonderful. Restaurants on ship overall very disappointing . standard of food not good, when I spoke to the chef, was told that Head Office dictate the quality of food, steaks on the ship were uneatable sent back to the kitchen many times. Know for a fact, was not the best of quality having been in the Restaurant Business many years before. Fish was always overcooked, had to make sure they knew what to ask for when we wanted anything in the dining rooms!!!. Service in restaurants had been cut back staff had too many tables to cope with. Very often we had to wait 10/15 minutes to remove our dinner plates, we ended up walking out of the restaurants.
We found having travelled before on both the sister ships that after they were sold, standards dropped and now after hearing the CEO of the company all they are looking for is the bottom line= meaning money money money. They do not care for the discerning traveller. how sad.!!!!