Ok- let's start at the beginning....I originally called RCCL to book two Owner's Suites on the Enchantment of the Seas as I was planning a guys weekend getaway. There were originally 4 of us sailing, so I needed two rooms as the Royal Family Suite required 5 to book. I asked the phone representative if the Owners Suite had the king bed that spilt to become two twins (like the Grand Suite does). I was told that the Owners Suite had the beds that spilt, so I booked two rooms. Upon YouTubing the suite it appeared as though the bed was unable to split as the frame in the video appeared to be solid. I promptly called RCCL back and had them verify. Of course they had made a mistake and they in fact do not split apart as in the Grand Suite. They offered us two Grand Suites with less room and no discount for their inaccurate information. Oh well, so anyways one of our friends decided to back out so we were down to three. I called back to RCCL to change our reservation and they offered us the Royal Family Suite #8166 even though we only had three people and it was cheaper then buying two Grand Suites.

A few days before we set sail we received an email from the concergie introducing him and asking us if we were interested in one of the cabannas as those were reserved for the Suite Guests, but there were only 14 of them and they tend to sell out, so if we wanted one we had to email him fast. I responded within 4 hours of his email asking to reserve one for us. We did not receive a response and figured as much because things are crazy for the crew as there is a quick turnover on a 3 night sailing.

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