A group of twelve friends embarked on June 3rd in Fairbanks heading down to Denali and then to Anchorage and Seward before boarding the Radiance of the Seas on June 7th.Connections from the airport to the hotel in Fairbanks were extremely smooth. The accommodations were fine. I thought the prices for the breakfast buffet were out of line and would be free at a Hampton Inn. We were impressed with the tours that were included in the Fairbanks area on Day 2. The Riverboat was very informative, very comfortable, and well planned. After lunch we visited the Dredge #8 and panned for gold. It was a great experience.On Day 3 we rode the train from Fairbanks to Denali. Scenery was beautiful and the train guide and bartender were good. At the park we had a walking tour which happened to have a close encounter with a moose and her calf. Accommodations at McKinley Village were adequate. The shuttle into town was convenient and free.Day 4 we took the optional WTW excursion ($310 per couple) into the park. That experience was worth the money, with numerous wildlife viewing and brief glimpses of Denali through gaps in the clouds. Day 5 we road the coach to Anchorage. Along the way we have splendid views of Denali. In Anchorage we were deposited at a downtown mall to get lunch. We spent about two hours wandering around the mall and the surrounding neighborhood. I mention this mainly to emphasize one very negative aspect of this day. When we arrived at the port in Seward it was about 5:30 PM. We had an arduous check-in procedure and finally hit the deck around 6 PM. With early seating, this meant that we had very little time to get to our room for clean-up before getting to our table around 6:20 PM. Now muster was scheduled for 7:30PM, so between having our waiters needing to get to muster duty and still serve us our dinner, suffice it to say that dinner was VERY rushed.Most of this problem I place with the Cruise Tour company that arranged the final leg of our journey. Our guide kept telling us not to worry "My dear guests," the ship does not sail until 9PM. A much shorter lunch stop would have solved the problem for us and I don't think I would have regretted a shorter zip through Anchorage.So we sailed on June 7th, heading toward Ketchikan. The ports of call were very nice and the scenery along the way was spectacular. Since we had been to Ketchikan, Skagway, and Juneau, we were content to explore the towns and skip the extra excursions. The only exception was that I took the Klondike Highway Bike tour in Skagway. That was fantastic!! The tour people were friendly, knowledgeable, and informative. The bikes were in excellent condition and the ride was well worth the $95 fee.The big problem began on Sunday in Juneau. On our way back to the ship from church, we stopped to buy some souvenirs. These included four Ulu knives (a very popular item in Alaska). These were confiscated at the security stop as we reboarded the ship. When we tried to retrieve them so we could mail them home in Skagway, we hit some big bumps in the quality of service from Guest Services. I'm pretty steamed about all of this, so I will just say that we were finally able to get the knives back in Ketchikan and mail them home. Thanks to the concierge (JD) we finally got through the issues and the Customs official in Ketchikan was very friendly as he cleared our purchase for being taken to shore. When we left the ship in Vancouver we saw many large tables full of confiscated items still waiting to be claimed, so I know we were in good company with this problem. I fault RCI for not adequately informing passengers about the problems with purchasing items for taking back to the US through Canada. If you're planning this trip, be careful and get the full information before you buy. Also, if the post office is available, I advise mailing many items home from shore and not after you try to get back on the ship.On board, our stateroom attendant was very attentive and congenial. Our dinner table waiters were also very good and provided our dinners at a good pace. I cannot say the same for lunch or breakfast.I found myself eating lunch in the Park Cafe most of the time and putting up with breakfast in the Cascade.The ship seems to be in need of some TLC. Elevator buttons frequently were inoperative and paint was peeling from the undersides of deck 11.While we usually enjoy the evening entertainment, there was only one show that kept us in our seats from beginning to end. Real sleepers!Much was made of the norovirus. I don't know how many actually caught it, but all of our group were hale and hardy throughout the two weeks we were together. The slight inconvenience of having crew serve us at the various venues and little to pay for the confidence that we'd be saved the problems of the sickness and being quaranteened.The process of leaving the ship was relatively painless and customs was a breeze. We recommend taking a shuttle to the downtown hotels in Vancouver. Inexpensive and quick. I think we checked into the Residence Inn by Marriott by 9AM. Nice new hotel with wifi and a free breakfast buffet!!!