We Boarded June 2, in Seattle after 2 lovely days at the Grand Hyatt in Seattle. We splurged and got the Penthouse suite 7045. Was met by Arnold the concierge he showed us to our room , explained what he knew then left. I called the Neptune lounge (for suite guests ) later and asked if we could have some hors d'oeuvres in the room and he said do you want to come get them.......no I don't, anyway that's how it pretty much went with Arnold, he tried but if he or his partner Ice got involved it got messed up, they tried so hard to be yes men they did not listen to what you were asking and it never worked out. Neptune lounge is really a joke, They make it sound so nice , but the same canapés for 7 days?? We actually got sick of them, same cookies, same everything good heavens they didn't even change the cheese!! We jokingly played a game naming them by the third day, there were only 5 so was not hard!The Dining steward and wait staff was excellent, no problem there, the whole staff was good, everyone spoke English smiled. Dinner was ok, nothing to rave about. though the shrimp was always undercooked and being and Alaskan cruise you think we might have had better fish. Do not ask for ice this seems to be a major problem my gosh it takes an act of congress to get ice. Any time we ordered through the Neptune Lounge it was a mess and took forever, be it ice food ,anything. The captain supposedly invited us to the meet and great ....captain did not show. It was very very rough for 2 nights, not their problem, but the last day which was Saturday, we still had a full day, when we left the room in the morning, they cleared out our fruit basket, emptied our fridge, left the food we had purchased to eat when we came back on board after Vitoria and left it all on the counter. It was like get off we have new people coming on tomorrow. Everything was shut down, they really did not care about you the last day, they considered Friday the final dinner night with the baked Alaska, no bars were open no entertainment, no shows no nothing, basically you are paying for 7 says and getting 6 so buyer beware. Then, since our food had gone bad, we called the so called 24 hour room service and was told (again we were in the penthouse) that they just could not accommodate us or we would be waiting several hours.I pay for the extras, they are not on this ship what a shame because it is a beautiful ship with a great staff. Ice and Arnold need more training as the front desk was very good but when he demanded we come to a 1130 am cocktail party that was the last straw . We had a beautiful room and did not feel the need to leave it all the time when we felt guilty is was the same thing, no captain no ships offices just other cruisers and a free cocktail, big deal..Improve the food provide the service you advertise . I think I am done with HA. Also the scheduling is ridiculous, 3 ships at the same time little ports and only 4 hours to see it, 9000 people all at once, who planned this???? The shop stewards were so pressed,bars bombarded restaurants full to the brim it was just a mess.