Queen Mary 2 (QM2) Review
Queen Mary 2 First time Transatlantic crossing in Queens Grill
Rating by category
Additional details
Queens Grill first impression, priority embarkation means nothing except 3 dedicated staff, we still had to sit and wait while general boarding passed through security?
The Queens Grill Suite was not that impressive. A freshen up especially the grouting in the tiles which were discolored and missing. The Vanity lighting (VIP) was poor, no magnifying mirror, the cheapest cotton buds you have ever seen break as you pick them up. No i pod dock or pillow concierge, which were both in brochure.
The Butler service was fair but he didn't fall over himself meeting our requests. Coffee served in the room we were directed to the concierge area to help ourselves. The laundrette in our case either 1 floor up or down with only 3 irons available was far too busy at the start of the voyage with ongoing passengers catching up with there laundry.
Cabin Review
Queens Suite
The Queens Grill Suite was not impressive and needed a freshen up, the grouting in the tiles in the shower were discolored and missing, the Vanity lighting (VIP) was poor. No magnifying mirror, I had to use tape to keep the shower head in place. Don't even try to use the cheapest cotton buds you have ever seen, they break as you pick them up.
The Butler was was looking tired when he did our orientation (with couple next door so he wouldn't have to repeat himself), possibly needs tipped at the start although we didn't. No i pod dock which is in the brochure and he didn't know what I was talking about when I asked where the pillow concierge was (also in brochure but not available).
Too cold and windy on Balcony but plenty room, horizontal view excellent (remember is does not change for 6 days), looking down only lifeboats.
Perfect position for the Concierge lounge which we used all the time for coffee, cakes and cards (they don't serve coffee in the suites). The Concierge Henry was excellent. Not close to launderettes, which are very busy on the first day and there are only 3 irons in total between them. No irons allowed in suite.
Overall not what we expected from it's reputation, certainly not 5 star (probably need to go to Grand Duplex for that).
Someone had said the new owners Carnival have dropped the service and standards to make it more profitable.