Queen Mary 2 First time Transatlantic crossing in Queens Grill: Queen Mary 2 (QM2) Cruise Review by bert.demarco@gmail.com

Queen Mary 2 (QM2) 3
Member Since 2013

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Queen Mary 2 First time Transatlantic crossing in Queens Grill

Sail Date: May 2013
Destination: Transatlantic
Embarkation: Southampton
Queens Grill first impression, priority embarkation means nothing except 3 dedicated staff, we still had to sit and wait while general boarding passed through security?

The Queens Grill Suite was not that impressive. A freshen up especially the grouting in the tiles which were discolored and missing. The Vanity lighting (VIP) was poor, no magnifying mirror, the cheapest cotton buds you have ever seen break as you pick them up. No i pod dock or pillow concierge, which were both in brochure.

The Butler service was fair but he didn't fall over himself meeting our requests. Coffee served in the room we were directed to the concierge area to help ourselves. The laundrette in our case either 1 floor up or down with only 3 irons available was far too busy at the start of the voyage with ongoing passengers catching up with there laundry.

The food was disappointing until we complained bitterly, the quality improved dramatically and the restaurant staff were all More very good.

2 days out we went from force 3/4 to force 7/8, this is a big deal which no one tells you about, even on this gigantic liner we were all over the place and the higher you are the worse it is. Queens Grill is on 9th floor, so far too much movement for anyone except regular sailors. Always cold and windy out on deck even in late May (no one tells you that either).

The biggest issue on what should be the experience of a lifetime is the useless scheduling of events, classes and talks. There is no co-ordination and if you would like to try one thing you can guarantee that another of your choices will be on at the same time or start before you are finished. A classic example is the beginners bridge class, (full) crammed in to 45minutes at 9.30am followed by pushy intermediates (poorly attended) then nothing else all day? What is the rush, no one is going anywhere.

The evening's entertainment under the control of the very smoothy E Director was holiday camp standard at best, where are the big shows?

The photographer had left by the time we arrived to have our picture taken with the Commodore but we caught him in the corridor, he took all the complaints and ribbing in his stride and has obviously dealt with grumpier passengers than us. In any event 7 days is too long with the same scenery every day but all is forgotten when you arrive in NY on a beautiful morning and watch the sun come up over the world's most spectacular city.
Even though service is included tipping on top is definitely expected.

Disembarkation was a treat (for QG) out in 15 mins. TSA please copy at all US airports. Less

Published 06/17/13

Cabin review: Q59048 Queens Suite

The Queens Grill Suite was not impressive and needed a freshen up, the grouting in the tiles in the shower were discolored and missing, the Vanity lighting (VIP) was poor. No magnifying mirror, I had to use tape to keep the shower head in place. Don't even try to use the cheapest cotton buds you have ever seen, they break as you pick them up. The Butler was was looking tired when he did our orientation (with couple next door so he wouldn't have to repeat himself), possibly needs tipped at the start although we didn't. No i pod dock which is in the brochure and he didn't know what I was talking about when I asked where the pillow concierge was (also in brochure but not available). Too cold and windy on Balcony but plenty room, horizontal view excellent (remember is does not change for 6 days), looking down only lifeboats. Perfect position for the Concierge lounge which we used all the time for coffee, cakes and cards (they don't serve coffee in the suites). The Concierge Henry was excellent. Not close to launderettes, which are very busy on the first day and there are only 3 irons in total between them. No irons allowed in suite. Overall not what we expected from it's reputation, certainly not 5 star (probably need to go to Grand Duplex for that). Someone had said the new owners Carnival have dropped the service and standards to make it more profitable.

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Port and Shore Excursions

Excellent scenery.
Excellent departure for Queens Grill.

Taxi drop off excellent (need to tip porter).
Priority boarding for Queens Grill is restricted to 3 dedicated receptionists but of no consequence as we had to sit and wait while general boarding went through security.

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