This is my 5th cruise, the first with Holland America and most likely my last.
My expectations: Clean, Kept up, Friendly, Great food. This was not the case on the Westerdam. I found this ship run down. Example: pealing paint on the overhead beams on the deck and the deck hasn't seen a good oiling in years. The edge of the deck stage, the wood was broken. It makes me wonder what's going on where we can't see.
I was shocked when I opened my room (deluxe Veranda) to find it very small,worn cushions on the couch with stains on the throw pillows. Although the deck was small they did have the best chairs as they were not resin and comfortable. We had asked for adjoining room/deck as we travel with another couple. the door on the deck couldn't be opened completely as it occluded the cabin door and banged all night long. Whoever designed this never thought it thru. My cabin was kept clean, by who I don't know, I never saw a soul. I found the bathroom clean although I could smell septic.