Bio: 54 married female, retired and I cruise two or three times a year for the last 10 years.
I was very disappointed with this cruise. I had many issues but I will only cover a few. Embarkation was disorganized. The line for elite and select guests was moving slower than regular lines since the persons advancing people to the check in desk was just letting anyone go ahead. Very confusing.
The Summit is need of a major dry dock visit. Our cabin carpet had major stains on it and was dirty. The cloth sofa also had stains on it. The sheets and pillow cases were worn (thin with tears)and the pillows were thin foam. After complaining at guest relations, our steward took the cushions from the sofa out and had them cleaned but the stains were still there. We were given some feather pillows which were much better. The feather pillows are normally only for higher category cabins. I paid $6,300 for two persons in a FV cabin. I booked 30 days out and this was the only balcony cabin available. We meet a couple who were in a suite with a butler for two persons with much better accommodations and I think that they paid $4,300.000 but they booked early. I realize that FV is a family view cabin with families with children staying in it but Celebrity should take this into consideration and give it extra attention with upkeep. I had asked in advanced for for extra padding be placed on the bed which made it comfortable. The room was quite. We did not feel much movement. The balcony is hugh with great views aft and to the side but again the cushions on the chaise lounges were very worn and stained. Our cabin steward Sandy was great but again he can only work with what Celebrity provides for him.