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First let me start by saying I had an amazing cruise experience overall, and would say 8.5 out of 10 if not more. Getting to the pier was easy and there was room to be dropped off, the staff there was helpful if you asked, and directed you as to where to go. NCL called us and informed us, and just about everyone else, not to arrive before 12:30 due to limited seating at the terminal, so I feel like that just created even more limited seating, and longer lines with everyone showing up at the same time. All in all though, the embarkation process wasn't too bad, just took a while to get to the front of the line. (about 1-2 hours from dropped off, to on the boat.) There was also bag service that would take your bags from the cab, or vehicle dropping you off to your room.
On the ship everything was great! The crew was always helpful and nice, and our room steward learned our names within the first two days! Although, with a huge crew, comes a few bad apples. The bar service in the forward, upper level bar (spinnaker) didn't seem very happy to be there, they seemed to begrudgingly take your order, and were not known for their speed. They did however get your drink right every time, and the prices were equatable with a normal bar.
The other staff issue was in Tzar's palace, the largest of the two main dining rooms. The food never took long, but you did get thirsty as the meal went on as your drink was rarely filled. (this was coupled by itty bitty glasses for water all over the ship, and they don't allow you to fill up your own water bottle anywhere.) The food was lackluster there, but as soon as we went to the other main dining room, everything changed. The food was much better, as good as it should be on a cruise, and the service was just as good. There were a few times that we even got to speak with restaurant manager for the entire ship.
All of the ports that we went to were great, and the people there were very nice.
The shining star of the Jewel however was George, he was the game show manager on our cruise, and made BINGO into the funnest game that I played in a while, everyone there, young and old alike were having a great time. Our room steward was even better, learning our names in the first two days, and keeping our room sparkling. He also was great to have conversations with whenever we had time.
Overall I highly recommend this ship and its staff, the few issues were able to be resolved, and to be expected with a ship of that size, and a crew of so many different people, nationalities, and customs. We had a great time and hope you will have just as good of a time.

Happy sailings.

Great cruise, in all aspects but one, maybe two

Norwegian Jewel Cruise Review by em85976

Trip Details
  • Sail Date: May 2013
  • Destination: Alaska
  • Cabin Type: Mid-Ship Inside

First let me start by saying I had an amazing cruise experience overall, and would say 8.5 out of 10 if not more. Getting to the pier was easy and there was room to be dropped off, the staff there was helpful if you asked, and directed you as to where to go. NCL called us and informed us, and just about everyone else, not to arrive before 12:30 due to limited seating at the terminal, so I feel like that just created even more limited seating, and longer lines with everyone showing up at the same time. All in all though, the embarkation process wasn't too bad, just took a while to get to the front of the line. (about 1-2 hours from dropped off, to on the boat.) There was also bag service that would take your bags from the cab, or vehicle dropping you off to your room.
On the ship everything was great! The crew was always helpful and nice, and our room steward learned our names within the first two days! Although, with a huge crew, comes a few bad apples. The bar service in the forward, upper level bar (spinnaker) didn't seem very happy to be there, they seemed to begrudgingly take your order, and were not known for their speed. They did however get your drink right every time, and the prices were equatable with a normal bar.
The other staff issue was in Tzar's palace, the largest of the two main dining rooms. The food never took long, but you did get thirsty as the meal went on as your drink was rarely filled. (this was coupled by itty bitty glasses for water all over the ship, and they don't allow you to fill up your own water bottle anywhere.) The food was lackluster there, but as soon as we went to the other main dining room, everything changed. The food was much better, as good as it should be on a cruise, and the service was just as good. There were a few times that we even got to speak with restaurant manager for the entire ship.
All of the ports that we went to were great, and the people there were very nice.
The shining star of the Jewel however was George, he was the game show manager on our cruise, and made BINGO into the funnest game that I played in a while, everyone there, young and old alike were having a great time. Our room steward was even better, learning our names in the first two days, and keeping our room sparkling. He also was great to have conversations with whenever we had time.
Overall I highly recommend this ship and its staff, the few issues were able to be resolved, and to be expected with a ship of that size, and a crew of so many different people, nationalities, and customs. We had a great time and hope you will have just as good of a time.

Happy sailings.

em85976’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Rates
Service

Cabin Review

Mid-Ship Inside
Cabin IA 10547

Plenty of room for everything that we needed, had a large enough tv. enough outlets, and the temperature control was great. The room steward is why this gets a 5.5 rating, he by far went above and beyond, he made every day just a bit better than we even expected.

Deck 11 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Juneau

    Cool city, its the capitol of Alaska, but is not the urban style city that you are used to for a capitol. There are tons of shops and stores to go into, and lots to do around the area on excursions. The tramway that goes up an over the road, and is a great thing to do for not a lot of money. There are also Bald Eagles up there to see up close. Nothing there that is a must, other than just walking around, and exploring the city, just don't loose track of time, and miss your all-aboard time.

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  • Ketchikan

    Great place to visit, however know where to go! There is a row of shops along the water (the river, not the saltwater) that are a must. They don't pay the cruise lines, so they are never in the maps the ships give out, but they are much better that the ones in the map! Between them they have everything that you would need, or want in such a town as Ketchikan, and their prices are reasonable. They are the formal brothels for those that will take a tour, go back to where they were.

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  • White Pass Scenic Railway

    Best views that I have seen in a long time, if not ever. The railway brings you up to Canada, (some require a passport, some do not. There are lots of different options) The first train of the day, or the time, (ex. afternoon, and morning) gets to go an additional 7 miles into the mountains, and is worth waking up a little earlier for. The town itself is cute, not very big, but it is great for taking a quite stroll and not having much pressure as most of the ships are there all day, and give you plenty of time to do whatever you would like.

    View All 800 White Pass Scenic Railway Reviews
  • Victoria

    Cute city that serves as the capitol of British Columbia. There is a lot that you can see here as it is a larger city compared to a lot of the stops in the area. There are a lot of shops in the downtown area to visit, and while it is a little bit away from the dock, the walk is very pleasant. There is also a shuttle service you can take, but unless you are not comfortable walking distances, I would highly recommend the walk. It gives you a look at the beauty of the city. I highly recommend stopping in at Murchies, at the Alhambra to grab some tea and pastries. A lot of people describe this town as being like an old small British town, so enjoy!

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