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I took advice from other HAL and Oosterdam reviews with a "grain of salt". Our loss. Our experience of one week, has left us vowing to never cruise on anything related to HAL or CCL again. They have cut the food budgets so badly that the Alfredo Sauce, for instance, is only flour and water. That is only a tiny example of a much bigger problem. We are not "Foodies" but what we found available after the morning meal was just awful. Only fifteen minutes into the 3-hour dinner window, they were out of some of the items posted on the menu. The staff said you have to get there sooner if you want the posted items. Sooner?? We found our way to a back-deck grill that was cooking excellent cheeseburgers and fries and that became our fall-back meal several times. The room was another failure. There are two 14 inch in diameter and three five inch diameter cut-outs in the floor covered by carpet at the foot of the bed. They are about an inch deep and make getting around the room very difficult especially if the seas are rough. The rest of the open floor area seemed to be buckled up and was just terrible. The front office said boat was full and they were sorry we didn't like the room but there was nothing to be done for it. This should be a broom closet not a stateroom. The banging of the movable panels from the wind on the balcony were so bad that I jammed folded paper between them to stop the banging at night. There was no fix for the howling of the wind on the balcony glass door, however. The room attendants and most of the staff were very courteous and helpful but I have a problem when the crew, on a limited-time meal break, are dropped in the middle of cruisers who are in no hurry. Both sides get annoyed.

Dissappointment after Dissappointment

Oosterdam Cruise Review by Dan838

1 person found this helpful
Trip Details
  • Sail Date: May 2013
  • Destination: Alaska
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
I took advice from other HAL and Oosterdam reviews with a "grain of salt". Our loss. Our experience of one week, has left us vowing to never cruise on anything related to HAL or CCL again. They have cut the food budgets so badly that the Alfredo Sauce, for instance, is only flour and water. That is only a tiny example of a much bigger problem. We are not "Foodies" but what we found available after the morning meal was just awful. Only fifteen minutes into the 3-hour dinner window, they were out of some of the items posted on the menu. The staff said you have to get there sooner if you want the posted items. Sooner?? We found our way to a back-deck grill that was cooking excellent cheeseburgers and fries and that became our fall-back meal several times.

The room was another failure. There are two 14 inch in diameter and three five inch diameter cut-outs in the floor covered by carpet at the foot of the bed. They are about an inch deep and make getting around the room very difficult especially if the seas are rough. The rest of the open floor area seemed to be buckled up and was just terrible. The front office said boat was full and they were sorry we didn't like the room but there was nothing to be done for it. This should be a broom closet not a stateroom. The banging of the movable panels from the wind on the balcony were so bad that I jammed folded paper between them to stop the banging at night. There was no fix for the howling of the wind on the balcony glass door, however.

The room attendants and most of the staff were very courteous and helpful but I have a problem when the crew, on a limited-time meal break, are dropped in the middle of cruisers who are in no hurry. Both sides get annoyed.
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VC 5144
VC #5144 To be avoided. Unless you want to keep stubbing your toes, find another room. Constant hammering of badly locking deck panels and the wind howling on the Balcony door because it doesn't close properly, will keep you awake.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews