For a ship that has openly sought the handicapped by allowing service animals, there are several areas which need improvement. My mother, age 83, uses a walker and the corriders on deck 13 were too narrow for her to pass the laundry carts(or other passengers) which necessitated my having to continually ask the stewards to move the cart. The very pleasant (extra charge, of course!) adults beach club has no elevator access and the wheelchair lift was not working when we tried to exit so I had to get a supervisor to allow us to use the crew elevator. The wait for wheelchairs on disembark was over two hours which was the worst we had ever experienced.

While many of the crew were very pleasant and helpful and seemed to genuinely want us to have a nice voyage, others seemed untrained and/or unhelpful. Since the ship was new, many of the guest services staff were unfamiliar with what deck places were on. Service in Cagney's and particularly, Moderno, was poor and all the speciality restaurants rushed us. Ocean Blue was great and old stand-by Le Bistro was also good with good service throughout. We enjoyed Carlos Bake Shoppe too.

The bars on deck eight are attractive, but the smoke wafts upwards to the cabins on the non-smoking side of the ship which is unpleasant. The fact that there are no drawers in the cabins was disturbing and the tight space made getting my mother's walker in and out very difficult. The bathrooms were very nice. The balcony was tiny. Read more