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Celebrity Solstice Review

5.0 / 5.0
Editor Rating
2128 reviews
30 Awards

Started off a mess but got better

Review for Celebrity Solstice to the USA
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carld
10+ Cruises • Age 70s

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Sail Date: May 2013
Cabin:

This was my 11th cruise. In the past, we have chosen our ship and cruise line by destinations rather than loyalty to a particular cruise line and as a result we have been on ships from Holland America, Princess, Disney, Norwegian, Royal Caribbean, and Celebrity. Usually we take a cruise because we want to get away from the Seattle rain, and also because we want to see someplace new and different. Under normal circumstances, I wouldn't have been particularly interested in a cruise up the west coast of the US that stopped in places I had already visited many times. However, when we received an e-mail from a travel agent we had used before explaining the deal he had put together we decided it was just too good to pass up. Celebrity was doing a repositioning cruise to get the Solstice from Australia where it had bee cruising in the Southern Hemisphere summer to Seattle where it would be on the summer run to Alaska. They broke the trip up into 3 segments, the last being the trip up the west coast from Ensenada. I suspect they had a lot of empty cabins and they offered our travel agent some great prices. He offered to fly us to San Diego (air fare included)where we would check in and then be bussed to Ensenada, an outside balcony cabin, a drink package where drinks including specialty coffees, all soft drinks and bottled water, beer up to $5, mixed drinks up to $8, and wine up to $8 glass were all included and unlimited. Then to top it off, all gratuities were included. This was a 10 day 9 night cruise with stops in San Diego, Los Angeles, Santa Barbara, San Francisco, Astoria, Victoria B.C. and finally ending in Seattle where we live. The price for all this was $999 per person plus some tax and port fees which came out to a total of just over $1200. We could also leave early to spend extra time in San Diego at no extra charge except we would be paying for our hotel and any other pre cruise expenses. That package deal along with knowing we would be escaping the normal May rain in Seattle was enough to get me to pull out the old credit card.

First, let me say Celebrity does many thing right, but the do some things very wrong. Because of the Passenger Vessel Service Act, an old law from 1886 meant to protect American shipping and American jobs, a foreign flagged vessel can't leave one American port going to another American port without stopping in a distant foreign port. The ship was coming from Hawaii so it couldn't end the cruise in San Diego. Likewise our cruise was ending in Seattle so we couldn't start in San Diego. We had to start in Ensenada. This was not Celebrity's fault but they had to transfer well over 2000 passengers to Ensenada.

Everyone expected the check in to be a bit of an ordeal. Celebrity had never done this before since this wasn't a regular cruise. We had to check in for the cruise in San Diego and then get on buses for a two hour ride to Ensenada. We had to cross the international border with our luggage and nobody knew how long this would take. They said they were going to start check in at noon but we got there at 11:30 and they were already started. When I go on a vacation, I really try not to be upset by the little things and I understand and expect glitches along the way. I do know there was a lot of grumbling from people about how the check in was handled and I will explain what happened and maybe Celebrity will learn what they can do better next time. We got divided up into different lines at the check in. There was a drop off where we left our big bags before we actually started the check in process. These were to be taken directly to the ship by truck. The check in happened at the Sheraton Hotel where they had a huge white tent where people stood in line to get checked in. People who had the more expensive cabins or who had sailed many times on Celebrity got special treatment and got into shorter lines. That seems reasonable and I don't think anyone objected to that. We had sailed on Celebrity before but not enough to get into a short line. Still the lines moved pretty quickly and by 12:15 we were checked in and had been assigned a group number for boarding our bus. We were group 41. They had seats for us to sit with our carry on luggage. Celebrity had arranged for box lunches and water which were to be given out on the buses. I can understand that it takes time to move close to 3000 people but people were getting hungry and some people managed to get their box lunches early and were eating them and others including us were hungry and were told no lunches until we get on the bus. I understand that was a way of controlling who received lunches but as the afternoon rolled on, hunger was a problem. It was ridiculous to make us wait until almost 3 p.m. (when we got on our bus) for our lunch. The second problem was that while we were in groups waiting, there was a steady stream of people who were put at the head of the line. These were frequent cruisers on Celebrity who were allowed to jump to the front of the line and that created a lot of resentment to those who had been waiting. We finally got to board our bus at 2:45PM and got our box lunch. If I was making suggestions to Celebrity, I would say give people their box lunch as they finished their check in. Give people a number to get on the bus then and don't allow anyone the right to jump in front of other passengers just because they have sailed many times before. I didn't mind them having shorter lines for check in but after check in, then people should be treated equally. I also think nobody would mind if there were separate buses just for the privileged passengers but to see people continually allowed to jump ahead offended many who were waiting.

Cabin Review

Cabin 8277 Location was fantastic, very close to elevators. There is very limited drawer space and the closet is situated so it was difficult to get to part of it because the couch location limits you. There is about an 18 inch space you have to stand in between the couch and the closet. There is a nice balcony but the room and size is pretty standard to what I see on other ships. Be was very comfortable. Not a very big bedside table, no drawers in the bedside table.

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