The Human Touch Makes The Difference: Crystal Symphony Cruise Review by MDR-DAN

Crystal Symphony 5
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The Human Touch Makes The Difference

Sail Date: May 2013
Destination: Panama Canal & Central America
Embarkation: Los Angeles
It is a competitive marketplace in the "Luxury" or "Premium" cruise category and Crystal stands at the top of this narrow pyramid. Crystal matches the upper competitors by offering a luxury cruise ship with well appointed cabins and elegant spacious public spaces. The place settings sparkle and the linens are crisp.

But what really stands out on Crystal Symphony, from the first day to the last day, is the high level of very personalized, attentive and consistent service. In this age of computer algorithms and complex customer databases, it is the real human touch and care which stands Crystal truly apart. More persuasive than any fancy cruise brochure or well spoken sales agent, Remi Szutkiewicz, the Maitre d', is the most public face on Crystal Symphony and, in effect, the "Brand Ambassador" presiding over a most impressive Dain Dining Room team.

Cruise lines and hotel brochures go to great lengths to advertise their focus on service and personalized More attention. However, I was consistently and considerably struck by Crystal's ability to really deliver on this overused expression.

I must confess my favorite part of cruising is eating and, as such, I must admit to spending a lot of time in the Dining Room. I was fortunate to sit close to the front which gave me a great vantage point to watch the Dining Room staff, particularly the senior staff, in action. Without fail, their focus was like a laser beam on making sure each guest felt welcomed, comfortable and really special. While Remi, with his worldly charm and grace, set a high tone, I also had the opportunity to watch Head Waiter Roland and really the entire team of Head Waiters carrying this approach with complete focus and dedication.

For dinner, my Senior Waiter was Muzo whom I had requested from a previous cruise. Without fail, he welcomed me to the Dining Room each evening like an old friend and proceeded to deliver course after course with very friendly professionalism and precision. For breakfast and lunch I was fortunate to be served by Mustafa who, while a little quieter, was very attentive, professional and made for very enjoyable meals. Assisting Muzo and Mustafa was Elio who was very conscientious and capable in his table service.

It's not just the Dining Room staff that makes a personal difference. I noticed in the bars and lounges a regular flow of guests interacting very personally, warmly and with a long history with a number of the bartenders and bar staff. For myself, I had the good fortune to be served by Paula, Elisa and Camila each evening before dinner in the Starlite Club.

My cabin was cleaned very nicely by Leslie who was always attentive and eager to please. In fact, this was my first cruise "downstairs" in a category other than the Penthouse. I had a Category D cabin which is Symphony's basic "Deluxe Stateroom with Large Picture Window". Even at just 202 sq. ft., it felt surprisingly spacious and had a good amount of storage and a well-designed bathroom.

So two thumbs up and a thank you to Crystal. I am eager to be back aboard soon. Less

Published 05/20/13

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