Gene_CA: Celebrity Solstice Cruise Review by firstname.lastname@example.org
Overall Member Rating
At the check in facility, there was no PA system to inform passengers as to to what was going on, or where facilities were etc. A talented high school gym teacher with a bull horn could have easily solved the problem. Food was being served outside, but no one knew it. The restrooms were also outside and you only found that out by chance rumor. If you simply got in the bus line after check in and denied that you had been given a bus assignment, you were just boarded on the More next available bus. Honest, compliant people just waited and got on their assigned bus hours later.
Their website is very short on information. We could not find show times. We could not find definitive wine and alcohol policy. Two bottles per stateroom. What size, when etc. Their website needs a major overhaul. The 800 number is not much better. In trying to determine whether to accept late dining or open dining, we were told that shows were anywhere from 6 and 9 to 7 and 10. Actual times were 8:30 and 10:30. We chose open dining based on that bad information. That only allow us to go to the open dining room and get in line for over 30 minutes to be seated.
As for the cruise, the ship is absolutely outstanding. Room was very good. Service was excellent. Dining room waiters and assistants were very good. Food was OK but not great. The Ocean View Cafe evening menu was very limited compared to the dining room selections. Hot foods were cold and salads were warmer than then they should have been.
We also waited over an hour in Seattle for our rental car pickup. We docked at a different pier than the website told us they would. Again, their communication absolutely sucks.
Having previously cruised on Holland America, Delta Queen, Norwegian, Royal Caribbean etc. we will never again use Celebrity. Just a lot better options out there. Less
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