This was our (my wife, our friend, and I) first time cruising with Norwegian. We had heard mixed reviews, but I wanted to try them out and everything else fit nicely for us, so we went for it! Definitely worth it! The 3 of us shared a balcony room on the 9th floor (9219). The location was perfect! A couple of floors away from most of the food and entertainment, either direction we went... The room and our bathroom could have been a little bigger, but we managed. The storage lacked a little, but to us it was just another part of the adventure... The public spaces - where you spend most of your time, anyways - were fantastic! Always plenty of room for us to find a place to sit comfortably, get a drink, or a snack.
The room service was definitely lacking. Sometimes we would call and it would take an hour, sometimes 5 minutes. One morning breakfast was wrong - twice - and 45 minutes late! (Danishes, fruit, and cereal)
The food was excellent, too! We tried all of the restaurants - 2 main dining rooms, buffet room, and 3 "extra" restaurants. The french place was the best value - great food, great service, and you could order whatever you wanted to try off of the menu - no limit. The steakhouse was delicious, with breathtaking views, wonderful service, and melt-in-your-mouth steaks - but a little on the higher end of the price range for already paying for a cruise. The Italian place was alright overall. It turned really dark in the dining room after the sun went down and they didn't turn the lights up inside. And, I mean dark - like we could barely see our food. The food was so-so, but the tiramisu was PHENOMENAL!! The best I've ever tried!! Perfect texture. Perfect flavor blend. Just perfect!