Balmoral Cruise Review by Voyage2013
- Sail Date: April 2013
- Destination: British Isles & Western Europe
- Cabin Type: Single Inside
Travel To Port of Embarkation arranged private travel to Dubai Hotel and Igloo Cruises arranged transfer to Fred Olsen's Balmoral
Hotel Info (if any) - Arabian Courtyard in Dubai is central and opposite the Dubai Museum which is well worth a visit. Nice hotel very efficeint, cheerful and helpful.
Embarkation - I need assistance up the gangway but Olsen's staff were not in evidence despite asking for assistance. One of the cruise speakers helped me and took me to my cabin.
Stateroom - Single inside
Ship Info Fred Olsen's Balmoral Deck 6 Starboard exit in front of Palms diesel and air-conditioning fumes vented out. Very bad design that Olsen's are aware of but do not rectify. I was unable to use deck 6 starboad because these fumes triggered asthma, laryngitis and sinusitis.
Also one day paint fumes invade the interior of deck 6 again bad for my health.
Complaint made to Guest Relations Manager whos eattitude was patronising and unhelpful.
A fellow passenger told me that on a previous cruise he could not use his balcony (above the doorway deck 6 starboard in front of Palms) because of fumes and on complaint could not be moved but received compensation from Olsen.
I have not yet received any official acknowlwdgement of my complaint. Cruise ended 27 April 2013
Dining -reasonable choice but food deteriorated towards end of cruise
Activities - limited
Children's Clubs none
Staff & Service not up to standard in most areas BUT in Palms Cafe waiters were excellent.
Shore Excursions seemed OK
Disembarkation well organised.
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